Manager of Care Coordination

Job Title: Manager of Care Coordination

Compensation: The anticipated salary range for this position is between $80,000 - $90,000. Tia’s base salary range for this role is based on national market data and applies consistently, regardless of where a team member resides. We believe in equitable compensation practices and offer a comprehensive benefits package to all team members, irrespective of location.

Job Description: Reporting to the Director, Care Coordination, this role will oversee teams of care coordinators, ensuring exceptional member interactions and maintaining high-quality service delivery. The supervisor's primary objective is to ensure efficient communication between patients, healthcare providers, and internal teams while upholding industry regulations and best practices.  

Essential Functions: The ideal candidate will possess a deep understanding of membership-based healthcare operations, strong leadership skills, and a passion for ensuring the well-being of our members.  Addresses problems before they become an issue and orientated on an end goal and will find solutions to that goal.  Foster a positive and collaborative team culture that promotes open communication and idea-sharing, cross-functional collaboration, and professional growth.

• Team Leadership and Management:
  • Metrics: Team Engagement, Employee Retention
  • What does excellence look like in this role?  
    • Lead, supervise, and mentor a team of care coordinator leaders, providing guidance and support in their daily activities.
    • Foster and build a positive and collaborative work environment and culture, promoting teamwork and professional development within the care coordination team.
    • in partnership with the Director of Care Coordination set performance goals, conduct regular performance evaluations, and provide constructive feedback to ensure high-quality care coordination services and a delighted member experience.
    • Monitor and evaluate the effectiveness of care coordination initiatives and make necessary adjustments to improve performance.
• Care Coordination Process Oversight:
  • Metrics: Turnaround Time, Phone Answer Rates
  • What does excellence look like in this role?  
    • Design and implement care coordination programs and protocols that align with organizational goals and regulatory requirements.
    • Develop and implement standardized care coordination workflows, policies, and procedures to ensure consistent and efficient delivery of services.
    • Monitor the progress and outcomes of care coordination activities, identifying and addressing any barriers or gaps in the process.
• Patient Advocacy, Support, and Collaboration:
  • Metrics: Quality Assurance, Patient Churn
  • What does excellence look like in this role?  
    • Assist and mentor the care coordination team in processes to ensure patients receive timely and appropriate care, resources and support their healthcare journey.
    • Collaborate with key stakeholders to develop strategies aimed at improving care coordination processes and outcomes.
    • Support the care coordination team with triaging patient escalations and reporting out patient issues affecting the member experience and quality of care
    • Educate care coordinators about available patient resources and care coordination processes.
• Cross-functional Collaboration: Collaborate closely with various teams outside of Care Coordination, including medical teams, billing, enrollment, and product, to ensure effective communication and knowledge sharing. Foster a multidisciplinary approach to member care coordination.
  • Metrics: Minimize Handoffs, Employee Retention
  • What does excellence look like in this role?  
    • Others want to work with the leader to address problems.  Uses experience to suggest changes.  Consider every team/role in solving problems.
    • Other team members want to work with this individual and think of them as a leader in the org; facilitates clear communication between VST + other orgs

Minimum Qualifications  

• Bachelor's degree in healthcare administration, nursing, or a related field (Master's degree preferred).
• Proven experience in care coordination or healthcare management, with a minimum of 2-3 years of people management with healthcare frontline teams.
• In-depth knowledge of healthcare regulations, policies, and industry trends related to care coordination and patient-centered care.
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing virtual team.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to develop and implement care coordination strategies and workflows.
• Proficient in using healthcare information systems and software applications.
• Strong organizational skills and the ability to prioritize tasks in a dynamic healthcare environment.
• Knowledge of quality improvement principles and experience in driving process improvement initiatives.
• Ability to work collaboratively with diverse stakeholders and build effective partnerships.

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us