Manager, Business Development

POSITION SUMMARY:

The Manager, Business Development (Hebrew, Arabic, Russian or Chinese speaker) is responsible to carry out all sales and business development activities set by management. He/she acts as a front-line sales and customer service ambassador on behalf of City of Dreams Mediterranean/C2 Cyprus Casinos. He/she locates, develops and acquires new business while ensuring that a high standard of guest relations is provided to all premium VIP customers in accordance with established service standards. All dealings with both external and internal VIP customers must be efficient, effective and professional at all times.

PRIMARY RESPONSIBILITIES:

• Locates and develops/ acquires new business and captures premium VIP customers
• Retains VIP customers and increases loyalty by serving as a personal contact to premium VIP customers to ensure excellent customer service
• Determines and evaluates VIP customers’ casino activity to provide corresponding incentives and authorize or approve medium amount of allowance (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts)
• Drives incremental business, with a focus on new and inactive VIP customers and maintains customer base to support increasing the property’s VIP customer development efforts
• Makes critical business decisions regarding VIP customer allowances, and comps while managing VIP customers to a profitable level
• Works in conjunction with property personnel to assist and facilitate qualified in-house casino VIP customers
• Maintains highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
• Always maintains excellent service and contributes to guest satisfaction by displaying the highest quality service and friendliness by greeting all customers and provides proactive service by anticipating and meeting their needs
• Informs customers of the upcoming events and company activities through different communication channels available
• Participates and assists in all kinds of events which are targeted to premium guests
• Maintains effective communication with all concerned operation team including agencies and guest services
• Achieves client quotas/ targets/ goals as assigned the Company
• Liaises with Business Development Coordinator, Loyalty Marketing, Casino Services and Casino Marketing as to ensure all relevant client information, documentation and requests are recorded, fulfilled and reported in a timely manner
• Liaise with Loyalty Marketing, Transportation Team, Casino Services and Casino Marketing to ensure that customers receive premium service

KEY PERFORMANCE INDICATORS:

• Sales Targets on non-Cypriot, new and already engaged Patrons
• Sales Targets on incremental International business
• ROI margin on

QUALIFICATIONS:

Experience

• Minimum 7 years relevant experience in a sales and business development position with engagement with high net worth individuals, preferably in the casino industry
• Experience in the regional casino market is mandatory

Education & Qualification

• Tertiary qualifications
• Bachelor’s degree will be considered an advantage

Skills

• Proven track- record of success in a sales and business development role related to high-end services/ products and high net worth individuals
• Excellent command of English language
• Ability to converse in Hebrew, Arabic, Russian or Chinese
• Any other foreign language will be considered as an advantage subjective to the respective market segment  
• Computer literate
• Excellent interpersonal and communication skills
• Proven customer service orientation and commitment to continuous improvement
• Excellent negotiation skills and time management skills
• Analytic and able to define problems, collect data, establish facts, and draw valid conclusions

PERSONAL COMPETENCIES:

• Flexible and accommodating as this may require extra hours out of working schedule
• Willing to work a 24/7 rotation schedule including night shifts, weekends and national holidays
• Able and willing to travel abroad, holder of valid passport
• Dynamic and enthusiastic
• Motivating, proactive and highly adaptive attitude
• Role-model for discretion, integrity and drive to achieve results
• Self- motivated, independent working and accepting accountability for results
• Leads others to achieve business objectives and encourages team-work
• Adopts and implements new approaches and practices to meet changing circumstances, energetic and enthusiastic