Manager, Analytics (L09)

Job Description:

Role Title: Manager, Analytics (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.  

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.  

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.  

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Operations Reporting & Insights team provides Synchrony Operations Teams critical/important, timely, and accurate standardized reporting through direct stakeholder engagement. The Vision of the team is to build a better internal customer experience, one opportunity at a time.

Role Summary/Purpose:

As Manager Analytics _IC you will have the opportunity to work on various business initiatives that contribute to Synchrony’s growth and productivity objectives. This role enables you to work directly with the business in various reporting needs. You will have the opportunity to work with cross-functional teams and leverage state of the art tools (viz., SAS, BI, Tableau, Python). You will also have the opportunity to mentor team members.
Key Responsibilities:

Act As Owners-

• Understand requirements and create reports based on ad hoc requests.

• Liaise with teams (local & remote) to gather requirements & build reports, automate reports, document all reporting processes

• Able to work with minimal direction but not afraid to ask questions when appropriate

• Perform other duties and/or special projects as assigned

• Proactively communicate status of projects to project owners and team members

Champion Customers-

• Maintain quality of output by ensuring accuracy & timely delivery of reports and projects

• Responsible for enhanced validation of critical reports to provide accurate reports for end users.

• Document and maintain SOP’s assigned reporting processes

• Establish appropriate contact with business segment peers to understand portfolios, drivers and actions for loss mitigation.

• Establish working relationships with all stakeholders for assigned processes.

Relate & Inspire-

• Mentor growth of the team through learnings and training opportunities

• Lead Projects and share best practices with the team

• Help the teams to debug issues

• Provide cross functional trainings and create back ups

Elevate Every Day-

• Responsible for accurate preparation of management level reports, ad hoc reporting and analysis.

•  Responsible for enhanced validation of critical reports.

• Prepare and review quarterly/monthly analysis package with analytics managers.

• Utilizing queries from the multiple reporting systems and customer information collected from across   multiple business processes concurrently.

Qualifications/Requirements:

• Bachelor's degree with minimum 3+ years of working experience of SAS, Tableau, Python & SQL in lieu of a degree 5+ years of relevant experience

• Post graduate or graduate degree in any discipline.

• Experience leveraging operating systems/multiple data sources for portfolio reporting and economic analysis.

• Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills

• Good understanding of credit card industry & various operations processes

• Strong written/oral communication & stakeholder management skills

• Proven ability to independently deliver Analytical solutions for Business problems.

Desired Characteristics:

• Knowledge of Retail Finance business

• Previous experience working with SQL, UNIX and Oracle Data Warehouse and experience with Python, APEX and SAS BI

• Experience in Operational Data warehouse like MWC1, DTS01, CDCIP3, CDCIP4, CDCIP5, RDEPPR01, Aperio, Nautilus and PDR

• Work experience in a US financial institution or bank

• Strong communication skills with the ability to prepare clear communication and confidently present meaningful analysis to senior and executive management level.

• Demonstrated experience analyzing business data with the ability to distill large amounts of information down to the critical areas of focus.

• Clear thinker with an ability to think through processes.

• Proven ability to successfully interact with all levels of an organization

Eligibility Criteria:

Bachelor's degree with minimum 3+ years of working experience of SAS, Tableau, Python & SQL in lieu of a degree 5+ years of relevant experience

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday.

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L04+ Employees can apply.

Level/Grade : 09

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