ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
As a Major Incident Manager (MIM) at Swift’s Command Centre, you will be a key player in driving Operational Excellence and resilience. You will support our strategy of enabling instant and frictionless transactions, making a tangible impact on the global financial landscape.
In this dynamic role, you will be part of a team that continuously evolves to meet the demands of our ever-changing operating environment. We are committed to maintaining the highest levels of Operational Excellence through ongoing improvements in technology, processes, and training. At Swift, we invest in our people and cultivate a culture dedicated to Operational Excellence.
Join us and be a part of a forward-thinking team that is shaping the future of global financial transactions. Your expertise and leadership will be crucial in ensuring that Swift remains a trusted and reliable partner in the financial industry.
Responsibilities:
- Lead Major Incident Management: Take charge during major incidents, coordinating with all involved parties to ensure prompt resolution. Act as the single point of contact, ensuring clear and timely communication. Be decisive and communicate strongly.
- Analyze and Report Data: Dive into major incident data to uncover trends and areas for improvement. Prepare comprehensive reports with impact analysis and actionable recommendations.
- Drive Process Improvement: Continuously refine major incident management processes to boost efficiency and effectiveness. Collaborate with cross-functional teams to implement best practices.
- Engage Stakeholders: Communicate transparently with internal and external stakeholders, including customers, senior management, Swift Executive Council and Overseers. Provide training and guidance on major incident management protocols.
- Ensure Operational Readiness: Keep the organization prepared for unexpected major incidents. Adapt to changing stakeholder expectations and translate them into actionable plans.
- Foster Continuous Improvement: Promote a culture of continuous improvement and Operational Excellence. Focus on reducing future impacts and inspiring others to do the same.
What This Role Brings You:
- Impactful Work: Make a significant difference in a key domain for Swift and our community. Be at the forefront of keeping our core secure and resilient.
- Dynamic Team: Collaborate with skilled and enthusiastic Command Centre members and a dedicated internal network.
- Continuous Learning: Stay engaged with constant changes in our ecosystem. No two days are the same.
Qualifications:
- Leadership and Communication: Empower teams, inspire and challenge. Excellent interpersonal and communication skills. Proven ability to engage with engineers, senior audiences, and diverse stakeholders.
- Holistic Understanding: Solid grasp of working under pressure in a mission-critical environment with 24/7 support.
- Energy and Drive: Thrive in high-pressure situations (including on-call shifts). Embrace change and innovation. Lead with authority in a complex environment.
- Operational Excellence Mindset: Aim for Swift to remain ‘best in class’ in Operational Excellence and resilience. Familiar with risk management and the interplay of the 1st, 2nd, and 3rd lines of defense.
- Business Acumen: Deep understanding of the financial ecosystem. Ensure compliance with relevant regulations.
Experience:
- At least 7 years of relevant experience.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
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