As the Logistics & Operations Specialist, you will serve as a core anchor in our supply chain execution, ensuring that our inventory flows seamlessly from production to the end consumer. Reporting directly to Holly McKeown, Senior Manager, Logistics & Operations, you will drive business growth and optimize customer experience by managing day-to-day inbound, outbound, and internal logistics processes.
About You:
Resilient & Adaptable Prioritizer: You possess an exceptional ability to manage heavily competing, urgent priorities, successfully evaluating cross-functional requests and effectively managing your time in a fast-paced environment where tasks are essential to the business.
Curious & Proactive Problem Solver: You bring a natural curiosity to your work, always willing to ask "why" to solve complex operational hurdles and identify automation opportunities that reduce manual touchpoints.
Clear & Constant Communicator: You excel at articulating complex logistics concepts in simple terms and keeping both internal teams and external partners continuously informed regarding order statuses and changing priorities.
Full-Cycle Logistics Thinker: You are highly self-directed and equally comfortable tracking a high-level container from an overseas vendor as you are troubleshooting a high-priority wholesale or internal order.
The Opportunity:
Inbound Freight & Compliance Management: Manage the movement of goods from global manufacturing partners via sea, air, and road, while overseeing cross-border shipments (Canada/US), customs documentation, HTS classification, and duty drawback programs.
Omnichannel Fulfillment & 3PL Oversight: Serve as the primary point of contact for 3PLs and distribution center operations teams to resolve daily fulfillment hurdles across eCommerce, Retail, Wholesale, and internal channels while strictly monitoring delivery SLAs.
Data, Systems & Inventory Integrity: Maintain and troubleshoot system integrations across ERP, OMS, and WMS platforms to guarantee that inventory reflected in our systems accurately matches inventory available to sell, while building key performance dashboards (freight spend, CPO, lead times).
Cross-Functional Alignment: Partner closely with Planning, Finance, Retail Ops, Wholesale, and Amazon channel leads to align logistics capacity with business demand, promotional calendars, and launch timelines.
Team Redundancy & Flexibility: Work in lockstep with the Logistics Coordinator and Senior Manager to ensure 100% redundancy across all logistics functions, taking on other operational opportunities to contribute as business needs evolve.
Qualifications:
Experience: 3+ years of experience in supply chain, logistics, or operations, ideally within a high-growth retail or eCommerce environment, with proven experience managing both inbound freight and outbound 3PL fulfillment.
Technical Skills: Strong, hands-on experience with NetSuite and advanced Excel (interpreting complex data sets and translating them into actionable insights) is required; basic knowledge of EDI is a significant asset; familiarity with Shopify is a plus.
Soft Skills: Excellent collaborative and communication abilities, with a proven track record of coordinating cross-functionally across different time zones and establishing transparent, trusted relationships with international vendors.
Problem Solving: Highly resourceful, organized, and solution-oriented with an intense attention to detail and a proven capacity to handle changing priorities and peak operational periods (e.g., Black Friday) under pressure.
Salary:
- Annual salary starting at $60,000
Skills Required
- 3+ years of experience in supply chain, logistics, or operations, ideally in high-growth retail or eCommerce
- Proven experience managing inbound freight and outbound 3PL fulfillment
- Hands-on experience with NetSuite
- Advanced Excel (interpreting complex data sets and translating into actionable insights)
- Basic knowledge of EDI
- Familiarity with Shopify
- Experience managing cross-border shipments, customs documentation, HTS classification, and duty drawback programs
- Experience maintaining and troubleshooting integrations across ERP, OMS, and WMS platforms and building KPIs/dashboards
- Excellent cross-functional communication and vendor management skills, including coordination across time zones
- Ability to handle changing priorities and peak operational periods (e.g., Black Friday) under pressure
What We Do
Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. We involve our customers every step of the way and by listening and iterating, we are creating intimate apparel that you'll love to live in. We currently sell a broad array of products including underwear, bras, tanks, t-shirts and loungewear. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space. Learn more at www.knix.com or follow our journey @knix and @ktbyknix on social.
