Must be a US Citizen no dual citizenship
Location: Harrisburg, PA
Type; Onsite -must work onsite in Harrisburg daily
Contract Length: 3 years
Must have: valid driver’s license and good driving record, be able to commute to Harrisburg PA DAILY
Description:
Looking for a resource that can troubleshoot workstation issues and do basic Linux work to collect logs. They will be using remote access to get into workstations at other locations to help resolve issues. The resource needs to be comfortable with Windows and Linux. Day to day this person will be tasked with addressing system issues including software, network, and hardware troubleshooting. There will be a combination of customer-facing and back-end support.
There is an on-call rotation and this person will be required to be on-call 24/7 which includes after-hours and weekends.
The typical day will consist of addressing system issues including software, network, and hardware troubleshooting. At least 80% of the work will be back-end support. The remaining 10-20% of the work will be front-end field service.
Candidates must be highly personable with strong communication and client-facing skills.
Responsibilities:
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Monitor the system daily and be the first point of contact for issues that arise
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Perform troubleshooting and resolve issues
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Create help desk tickets when needed
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Interface between the customer and the program operational team to facilitate diagnosis and repair of problems
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Be prepared to travel for customer interaction and field support if needed
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Be the customer advocate. Work to build a strong customer relationship to enhance the value of the IT solution
Required Skills
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3 to 5 years experience in a help desk or IT support role
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Experience and proficiency with Windows and Microsoft Server
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Ability to run a Microsoft and a Linux Command line OR technical aptitude to be trained on this
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Information Technology degree/education OR applicable work experience
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Valid driver’s license and good driving record
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Experience with Microsoft Workstation & with Microsoft Teams
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Must be a US citizen without dual citizenship
What We Do
LingaTech, Inc., a minority owned business, NMSDC MBE Certified, and is PA Small Diverse Business (SDB) Verified since 2014. We are a member of the Harrisburg Regional Chamber of Commerce & CREDC, and are registered with Hireveterans.com & PurplePlacement.com.
We believe in technology innovation and customer partnership to deliver world class IT consultants, products and services. We provide high end consultants to partner with your organization to maximize your growth and achieve your IT goals. As your technology partner, when your business grows we grow with you.
We offer software services in three major areas – Product development, Custom software development and Project Management. With professionals having more than 15 years of experience in software industry, our clients are assured of products/services that are of great quality.
