Head of Legal Operations (San Francisco, CA)

| San Francisco, CA
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Opendoor
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Team
As Head of Legal Operations at Opendoor, you will be a critical senior member of the Legal Team, responsible for driving efficiency in Opendoor’s legal and compliance operations and leading a growing team of Legal Operations professionals. You will serve as a strategic operational partner focused on increasing legal operational efficiency, including planning, solving process and technology challenges that come with rapid growth, outside counsel management, and legal budget development and tracking. This role is well suited for a proactive, hands-on, and experienced operations-focused professional who is excited by creating structure and insight through collaboration, data and technology, and enjoys managing and building teams focused on the same goals. This position will report to the Head of Legal and can be based in any of our U.S. offices or remote, with strong preference for candidates willing to be based in our San Francisco, CA or Phoenix, AZ offices.

Role Responsibilities

  • Drive and develop a multi-year process improvement and technology roadmap for the Legal Team, partnering with internal stakeholders to ensure those priorities become reality.
  • Grow and lead a team of Legal Operations professionals, including other legal operations specialists, paralegals, and stock administrators.
  • Work collaboratively with Legal Team members to identify areas of improvement for legal and compliance workflows and processes, and propose and implement solutions.
  • Manage vendor relationships with our legal technology services providers, including e-billing, contract management ediscovery, document collection and hold management, legal entity support, and more.
  • Be a thought leader for how to improve Legal Team operations and processes as we grow at Opendoor, staying abreast of latest legal technology developments and assessing capabilities of solutions.
  • Develop, implement and iterate on appropriate metrics and benchmarking through data analytics to measure the Legal Team’s performance and efficiency.
  • Manage all legal budgeting, forecasting, and budget variance analysis and, in this capacity, will need strong expertise in matter management, and electronic billing systems.
  • Lead or support additional projects as needed, potentially including the ongoing ownership of longer term programs.

Skills Needed

  • BA/BS degree from an accredited university.
  • At least 15 years experience of relevant operations experience (can be a combination of experience in a major law firm and in-house experience); minimum of 5 years at the management level for a global technology company or large public company.
  • Deep working knowledge and hands-on experience with legal technology tools and applications; demonstrated ability to lead and execute on large-scale projects and technology implementations and change management (such as contract lifecycle management systems, knowledge management, e-billing, and counsel management tools).
  • A proven ability to use data and data-driven methods to drive better decision making. You are comfortable with metrics and working in spreadsheets and slides.
  • Prior experience developing playbooks, policies, and process documents
  • A strong ability as a natural problem solver and strategic thinker. You're comfortable with changing priorities and ambiguity and able to bring structure to chaos. You effectively identify and articulate implications up and downstream, taking action or escalating as appropriate.
  • A genuine passion for building teams and leaders within your org, and relationships cross-functionally.
  • Experience developing strategic or departmental planning materials requiring consensus gathering from multiple constituents (including finance, accounting, operations, IT and human resources) and have strong business partnering skills.
  • Ability to work effectively and collaboratively within a growing legal team and cross-functionally with members at all levels of the organization, including executives, board members and investors.


More About Us
To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.

We Offer the Following Benefits and Perks
• Full medical, dental, and vision with optional 85% coverage for dependents
• Flexible vacation policy
• Generous parental leave
• Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS

An Insider's view of Opendoor

What's the biggest problem your team is solving?

My team works with our sales and support operators. We manage our multiple telephony platforms, including our call center software. Last year, we replaced our old call center vendor solution with a new custom-built telephony platform. Building the unique features each team has been one of our central challenges for much of the past year.


Sr. Software Engineer

How has your career grown since starting at the company?

I started at Opendoor as an intern, responsible for small improvements to our home valuation model’s accuracy. Now, I am one of the leaders on our team - I’m responsible for setting team vision, overseeing systems design for other IC’s, and leading P0 initiatives such as a pricing workflow overhaul that we launched after COVID-19.


Software Engineer

How do you empower your team to be more creative?

Analytical problem solving requires creativity too. I always encourage my team to consider all the tradeoffs between different options - what if you need to solve the problem in 1 day? How about 6 months? How about unlimited compute resources? We often come up with more creative and better solutions when we intentionally consider all options.


Data Science Manager

What are Opendoor Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns

More Jobs at Opendoor

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Opendoor's full profileSee more Opendoor jobs