Legal Technology Consulting Manager - Discovery and Data Management

Harbor is seeking a Legal Technology Consulting Manager - Discovery and Data Management to join our growing team.  A core part of our business is to provide technology services to corporate law departments around the areas of Contract Lifecycle Management (CLM), Discovery and Data Management (DDM), and Enterprise Legal Management (ELM). This role is for our Discovery and Data Management service line, which helps Fortune 500 companies establish, refresh, and effectively manage defensible eDiscovery programs. We are seeking a Manager or Senior Manager with deep eDiscovery, service delivery, and client advisory experience to join this growing team. As a Manager or Senior Manager, you will help deliver on a strong pipeline of legal hold and discovery technology implementation projects. This remote role is open to candidates nationwide, with a preference for those based in Chicago, our headquarters, where part of the DDM team is located. 

The following is an overview of the services the DDM team provides to help clients manage their eDiscovery obligations: 

• Assess: Conduct eDiscovery process, structure, technology, and spend assessments and provide recommendations to enact change 
• Implement: Perform the end-to-end selection, implementation, and migration of legal hold, data preservation, data collection, data processing, ECA, and document review systems 
• Enhance: Drive process and program improvement initiatives, including designing operating models and related roles, establishing discovery service preferred provider programs, defining workflows, drafting eDiscovery playbooks, creating discovery dashboards, and more 
• Remediate: Profile systems to create data inventories, map data flow for eDiscovery, regulatory, or compliance purposes, advise on good data hygiene, and assist with defensible disposition initiatives 
• Support: Provide augmented eDiscovery case management support to drive progress on individual cases, serve as eDiscovery system administrators, and provide legal hold managed services

Job Duties and Responsibilities:

• Spearhead multiple client engagements and relationships
• Oversee all aspects of project delivery and administration
• Mentor and guide team members to drive timely completion of client deliverables
• Cultivate strong client relationships by consistently delivering exceptional service
• Contribute to business development and marketing initiatives to fuel team and company growth 

Client and Project Management: 

• Facilitate workshops with senior legal and IT stakeholders to understand current state processes and gather future state goals and objectives 
• Benchmark eDiscovery processes, technologies, reporting and metrics, cost structures, spend, and team structures against industry best practices 
• Identify eDiscovery service providers and available technologies to satisfy client requirements 
• Develop and present recommendations and implementation roadmaps to client leadership teams on how to mitigate risk, lower costs, scale, and/or achieve operational efficiencies 
• Map current state workflows to new technology-enabled processes and/or integrations to create innovative yet practical solution frameworks 
• Create eDiscovery process documentation, workflow diagrams, playbooks, standard operating procedures, roles and responsibilities matrices, checklists, trackers, and other deliverables 
• Identify and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes 
• Define change management strategies and facilitate (or execute) key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience 
• Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers 
• Serve as lead project manager for system implementation projects, including creating and maintaining project schedules, managing the project budget and scope, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors 
• Serve as the primary point of contact and/or escalation path for our key client contacts, which include eDiscovery managers or directors, senior litigation attorneys, legal technology managers, legal operations leads, and legal IT managers 

People and Team Development: 

• Cultivate relationships at current clients and mentor junior team members to become trusted advisors and future lead client contacts 
• Support quarterly business reviews with key account clients 
• Enhance our methodologies, documentation, training, project delivery approaches, and tools 
• Actively manage, develop, coach and/or mentor junior team members across all facets of client execution and project management 
• Participate in company-wide strategic initiatives 
• Volunteer for company-sponsored community enrichment programs 

Business Development: 

• Participate in business development activities, including qualifying opportunities, creating proposals, leading or supporting new business pitches, and drafting statements of work 
• Develop and grow existing relationships with vendors and other partners to expand or create new service offerings 
• Attend industry conferences and events to bring fresh ideas and learnings back to broader team and identify new client opportunities 
• Contribute to thought leadership pieces (e.g., participate in webinars, draft an article) 

Experience, Education and Other Qualifications: 

• 7-10+ years of relevant experience in legal consulting or technology implementation, specifically in a customer facing role advising clients 
• Significant experience performing eDiscovery process and/or technology assessments, selecting and implementing eDiscovery platforms, designing eDiscovery team structures and operating models, creating eDiscovery documentation (e.g., playbooks), or advising on best practices 
• Hands-on experience implementing Exterro, RelativityOne, M365 Purview, Reveal, DISCO, Everlaw, Nuix, OpenText, or other similar systems 
• Four-year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education 
• Demonstrated knowledge of the following areas: 
  • Electronic Discovery Reference Model (EDRM) 
  • Federal Rules of Civil Procedure (FRCP) 
  • Industry leading eDiscovery technologies and service providers 
  • eDiscovery stakeholders and their typical roles and responsibilities 
  • Common legal operations and eDiscovery platform integrations 
  • Information governance and good data hygiene practices 
  • IT implementation methodologies and controls 
  • Managing project budgets, resources, and timelines 
• Ability to independently managing multiple concurrent engagements and clients 
• Excellent communication and storytelling skills (written, via data and deliverables, and verbally) 
• Keen attention to detail and capability to prepare polished client deliverables 
• Willingness to self-study and learn new concepts or technologies to solve problems 
• Aptitude and desire to learn and develop generative or other AI-enabled solutions 
• Have permanent US work authorization