The Fragrances & Beauty division expresses its uniqueness through a promise: to reveal the beauty of every woman in her most distinctive way, through her fragrance, makeup, and skincare products.
The Export Fragrances & Beauty team ensures the market distribution of these products through a complex network spanning over 14 countries. It is the obsession with detail and the pursuit of perfection that transforms the encounter between CHANEL and its customers into a magical moment.
In alignment with the Export strategy and F&B Travel Retail and Local Market Learning priorities, the Europe Learning Partner and Fragrance Expert deliver educational initiatives to develop client-facing sales staff and the Local Market trainer’s community. These initiatives reinforce the CHANEL Differences at the point of sale and drive results. By staying connected to the field, they drive change through inspiration, role modeling, and training.
Permanent contract starting in May
WHAT IMPACT YOU CREATE AT CHANEL
Trainer and Community partner:
- Adapt & execute trainings on:
- -Hard skills (deep 3-axies expertise, strong knowledge on Fragrance)
- Soft skills (art of emotional connection, art of relationship, client profiling)
- Brand Awareness (Brand Mission, Brand Culture)
- Actively participate in preparing and coordinating the Travel Retail Convention, Learning Events and TRSM meetings
- Support & Animate kick-off events
- Support Travel Retail Sales Managers by assisting them with their training activities when needed
- Assesses training efficiency and provides suggestions to improve the impact and quality of the BC's learning experience (number of validated Fragrance Stylists, onboarding, learning events, TRC, online sessions test results on fragrance modules)
- Engage and animate the ‘Fragrance Stylists’ Community for both TR and LM by transmitting client experience and excellence in services at POS
- Support the Local Trainers by assisting them with implementing excellence of client experience @POS,
- Transmit the Fragrance Culture and Expertise
- Partner for Europe & Global Education Team in Fragrance Expertise development
Partner for the business
- Create Learning objectives in line with business priorities for each learning session
- Regular feedback after field visits and onboarding sessions
- Feedback to marketing and business teams on kick-offs and other learning activities
Field Coach/Mentor:
- Create & propose Floor visits calendar reflecting the business needs according to training strategy
- Set floor visit targets for individual & teams’ improvement on:
- Services menu implementation with no compromise on quality
- Art of selling: cross-, link, up- sell, slow-movers, top-sellers
- Art of relationship: story making, how to build the loyalty to the Brand
- Beauty Confident Posture
- Product Knowledge applied to the client profiles
- Inside Beauty KPI’s
WHAT YOU WILL BRING
Your expertise, built on at least five years of experience in training and group animation, a strong background in cosmetics with essential fragrance expertise, fluency in both English and French, a solid grasp of digital trends and tools, and experience in the retail industry.
You bring strong public speaking skills with the ability to engage and inspire, a business- and performance-oriented mindset, as well as active listening, interviewing, and coaching skills.
As Export Learning Partner and Fragrance Expert you will play a crucial role in both driving CHANEL’s brand values and ensuring that the Export Learning Department achieves its goals by combining expertise in fragrance and beauty, a passion for relationship-building, and a commitment to continuous improvement. You will empower beauty advisors, enhance the customer experience, and ultimately contribute to the success of CHANEL’s presence in Local and Travel Retail markets.
WHAT CHANEL CAN OFFER YOU
At CHANEL, we are dedicated to fostering an inclusive culture that promotes personal growth and development while contributing to collective performance. We strongly believe that the uniqueness of each individual enhances the diversity, complementarity, and efficiency of our teams.
We highly encourage you to apply, as we greatly value the experience and potential you could bring to the CHANEL Maison.
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What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
