Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary: We are looking for a Lead UX Designer to join the athenahealth R&D team in Chennai. This role focuses on solving complex healthcare challenges by researching, defining, and designing user-centered experiences for electronic health record (EHR) and practice management products. The ideal candidate will lead UX research and design initiatives that improve healthcare workflows and patient experiences while collaborating closely with agile product and engineering teams. This role requires strong strategic thinking, user research expertise, interaction design skills, and the ability to drive impactful product outcomes.
About the Team: The R&D team at athenahealth builds innovative healthcare technology solutions that improve clinical and operational experiences for healthcare providers and patients. The team works collaboratively across product, engineering, and design functions to deliver intuitive and scalable digital healthcare experiences. Designers on the team play a key role in understanding user needs, shaping product strategy, and delivering impactful solutions that support better healthcare outcomes.
Essential Job Responsibilities:
Lead UX research and design initiatives for electronic health record (EHR) and practice management products
Conduct and synthesize user research activities including discovery interviews, field studies, usability testing, and evaluative studies
Define problem statements, user needs, and success metrics to guide product and design decisions
Design intuitive, elegant, and user-centered interactions that improve healthcare workflows and user experiences
Collaborate closely with product managers, engineers, and cross-functional stakeholders within agile development environments
Translate complex business and user requirements into scalable UX solutions and design recommendations
Present and communicate UX rationale, research findings, and design decisions to gain stakeholder alignment and support
Additional Job Responsibilities:
Facilitate workshops, design discussions, and collaborative problem-solving sessions across teams
Support iterative design processes through prototyping, feedback incorporation, and continuous improvement
Contribute to UX strategy, design standards, and best practices across the product organization
Mentor and guide team members on UX research methodologies and interaction design principles
Adapt design approaches based on changing business priorities, customer feedback, and evolving healthcare needs
Partner with multidisciplinary teams to ensure consistency across product experiences
Help drive innovation and user-centered thinking throughout the product development lifecycle
Expected Education & Experience:
Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, User Experience (UX), or related field
Minimum 10+ years of professional experience in UX research and design
Strong expertise across a broad range of UX research and interaction design methodologies
Experience conducting user research including interviews, field studies, moderated and unmoderated usability testing, and evaluative research
Strong understanding of agile software development processes and cross-functional product collaboration
Proven ability to articulate UX recommendations using data, research insights, and business rationale
Excellent communication, stakeholder management, collaboration, and problem-solving skills
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- Bachelor's or Master's degree in design, Human-Computer Interaction, Cognitive Psychology, Computer Science, User Experience (UX) or related disciplines
- Minimum 10+ years of professional experience in UX research and design
- Strong capability across a range of UX research and design techniques
- Experience in planning, facilitating, and summarizing user research including discovery interviews, field studies, evaluative testing, and unmoderated studies
- Understanding of the agile development process for software design, development, and delivery
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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