We're looking for a proactive, knowledgeable Lead IT Administrator to support our growing team across both office and remote environments. In this role, you’ll ensure our technology runs smoothly, our systems stay secure, and our employees receive exceptional support—no matter where they work.
What You’ll Do
Configure, deploy, and maintain laptops/workstations (Windows & macOS)
Manage mobile devices and applications through MDM tools
Install, update, and troubleshoot software, OS patches, drivers, and performance issues
Support and maintain office hardware including printers and peripherals
Provide hands-on assistance with hardware, software, authentication, and business apps
Assist with remote/hybrid setups and ongoing tech support
Resolve help desk tickets with an emphasis on speed, accuracy, and customer service
Support widely used applications like Microsoft Office, Slack, Atlassian, and Adobe Creative Suite
Research emerging tools and technologies to enhance IT processes
Assist in maintaining cybersecurity controls (firewalls, endpoint protection, encryption, etc.)
What We’re Looking For
Bachelor’s degree in IT, Computer Science, or equivalent experience
2+ years in an IT support or administrator role
Strong experience with Windows 10/11, macOS, Microsoft 365, and productivity tools
Experience with MDM/device management (JumpCloud a plus)
Knowledge of hardware diagnostics/repair, networking basics, VPNs, switches, wireless APs
Ability to support cabling, basic rack-mount tasks, and general IT infrastructure needs
Excellent troubleshooting abilities and strong communication skills
Highly organized with a knack for managing multiple priorities
Bonus Points For
CompTIA A+, Network+, or similar certifications
Experience with VMware or other virtualization platforms
Exposure to AWS or GCP environments
Apple Business Manager experience
Advanced Microsoft 365 or identity management skills
If you’re a detail-oriented problem-solver who thrives on helping users and improving systems, we’d love to connect!
US-BASED ROLES ONLY - BENEFITS
Fully covered Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area
Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Top Skills
What We Do
Convey delivers intelligent customer workflows that humanize connections in regulated environments. Formerly Message Broadcast, Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact for utilities and essential service providers. Our platform helps organizations modernize operations and set new engagement standards while efficiently managing millions of interactions. Reimagine the customer journey at goconvey.com.
