Lead Designer

• Opportunity to lead design across the Qantas Book and Manage domain
• Create digital services that uplift our customer’s experience when booking and preparing to fly
• Full-time permanent position based at our Head Office in Mascot, Sydney

We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing challenging expectations today. Join a growing design practice shaping the future of travel. We're designing integrated customer experiences across digital, physical and human touchpoints, grounded in empathy, powered by creativity and fueled by purpose.

The Qantas Book and Manage team is responsible for the primary booking channel that customers use when purchasing travel directly from us, as well as the manage booking experience that supports them up to the day of travel.

As Lead Designer, you will lead the end-to-end design of Qantas’ booking and manage experiences, ensuring they are seamless, intuitive, and aligned across all touchpoints. While your primary focus will be web and mobile experiences, you will also collaborate across the Qantas App, conversational interfaces, and other customer touchpoints to deliver a cohesive and customer-centric experience that helps customers when choosing, purchasing and managing their travel with us.

You will be responsible for:

• Leading end-to-end design. Oversee the product design lifecycle - from discovery through to delivery – applying user research, customer and commercial insights, interaction design and high-fidelity designs, to ensure consistent, usable and seamless interactions across multiple touchpoints
• Human-centered design execution. Execute human-centred design processes that incorporate customer research and insights, testing and data analysis as guardrails to optimise transactional and servicing experiences, while effectively managing the technical complexity of airline booking technology, payments and modern airline retailing.
• Design planning and strategy. Own and drive the design planning process, balancing short-term delivery needs with long-term design strategy across multiple delivery squads
• Team leadership and management. Lead, manage and mentor other product designers to ensure quality and consistency of deliverables, fostering a high-performance, collaborative design culture. Contribute to scalable design practices across the Airline Design team.
• Cross functional collaboration. Partner with product managers, engineers, service designers, commercial and marketing teams, and senior leadership to align on the product vision. Champion customer needs by leading workshops, design sprints, and stakeholder sessions, balancing user expectations with business objectives to drive impactful solutions.
• Quality and design standards. Ensure the quality and consistency of design output through regular reviews and the enforcement of design guidelines, best practice, accessibility guidelines (WCAG 2.0 AA) and design systems.

You’ll have:

• Tertiary qualification in Design, HCI, Psychology, or a related field.
• 7+ years of experience as a Senior Product Designer or Lead Designer, with a track record of successfully leading complex enterprise product design projects.
• Deep expertise in human-centered design, research, and UX methodologies, with experience working in agile environments.
• A strong portfolio showcasing your design process, creative thinking, and solutions to complex design challenges.
• Strong facilitation and workshop skills to align cross-functional teams and drive design thinking.
• Proven leadership experience, mentoring and developing designers while fostering an inclusive, high-performing team culture.
• Strong ability to navigate complex technical environments, understanding how booking technology and business constraints impact design.
• Excellent communication skills to effectively support the alignment of product teams and stakeholders.
• Strong collaboration skills to enable cross-functional teams, service designers, researchers, product managers, and business analysts, to ensure a unified design approach.
• Proficiency in Figma, Adobe Creative Suite, and prototyping tools, along with collaboration tools like JIRA and Confluence.
• Experience solving design problems of significant strategic importance, in large, complex organisations
• Proficiency in accessibility and usability best practices, ensuring designs comply with WCAG 2.0 AA standards.
• A strong sense of time management, deadlines, and the ability to adapt diverse challenges and competing priorities

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

 The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 1st of December

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.