About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than 2 trillion USD in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line
Citco's Data Transformation team is seeking a talented and detail-oriented Business Analyst to join our Data Incident Management team.
This is a unique opportunity to be part of a growing, strategic function at Citco, with direct visibility into data quality challenges and the opportunity to shape how the firm manages and prevents data incidents at scale.
Your Role:
- Maintain the Data Incident Management Tracker.
- Produce detailed incident reports and lessons learned documentation.
- Lead structured RCA sessions for data incidents.
- Work with Development and Operations to investigate, resolve, and document findings; translate results into actionable recommendations.
- Develop improvement recommendations based on incident trends and RCA outcomes.
- Design and implement preventative controls and automated validation checks.
- Apply Lean Six Sigma (or similar) methods to optimize incident management processes.
- Support the Data Incident Management analytics dashboard.
- Contribute to active - incident reports and monthly KPI reporting.
- Prepare and coordinate internal and client facing incident communications.
About You:
- 5+ years as a Business Analyst, Data Analyst, or related role.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Experience with incident tracking or project management tools (e.g., JIRA, ServiceNow).
- Proficiency in data analysis tools such as Power BI, Excel, or equivalents.
- Excellent written and verbal communication in English; ability to translate technical issues into business language.
- Background in financial services, fund administration, or data‑services environments (preferred).
- Lean Six Sigma certification or comparable process‑improvement methodology (preferred).
- Experience with data‑quality tools (profiling, cleansing, validation) and process‑modeling tools (Visio, Lucidchart) (preferred).
- Experience or interest in utilizing AI tools and techniques to improve workflows (preferred).
Personal Attributes:
- Naturally curious; seeks to understand underlying causes, not just symptoms.
- Highly organized with strong ownership and accountability.
- Collaborative team player thriving in a small, high‑impact team.
- Comfortable navigating ambiguity and creating structure.
- Client‑focused mindset committed to continuous improvement.
Salary Ranges:
3100 - 4500 EUR GROSS
Our Benefits:
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
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What We Do
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, we continue to pioneer award-winning services and technology solutions that meet ever changing markets. A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry’s preeminent service provider, reassuring clients that their critical administration functions are in safe hands. Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions. Our Divisions Citco Fund Services & Investor Relations CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more. Governance Services Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services. Banking, Depositary & Custody Services Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms. Citco Technology Management Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.
