Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a collaborative and detail-oriented professional to join our team as Lead Advisor. In this role, you will oversee and support the remarketing logistics process within the Lifecycle Solutions department, ensuring the efficient management of third-party and core client remarketing challenges. You will serve as a liaison between customers, auction partners, and internal teams to ensure optimal resolution of issues, exceptional client experiences, and alignment with business objectives.
What You’ll Do
- Interface with customers to understand their issues, implement resolutions, and explain sale policies and processes.
- Review inventory status with auction managers and key individuals to ensure compliance with presale recon and inventory cycle time.
- Assist team and business members with complex issues by providing guidance and navigation toward tools and methods that bring closure to the issue.
- Direct daily workflow and inquiries from customers, employees, and business partners.
- Assist with pickup resolution and support for specialty assets, serving as an escalation point for customer issues and complaints.
- Lead and maintain exception report creation, distribution, and resolution processes.
- Pull reports and maintain performance metrics.
- Assist with periodic analysis of performance and recommend process improvements.
- Direct and support training for new customers and assist in onboarding new team members.
Basic Qualifications
- Education: High School Diploma
- 3+ years of experience in asset management, specifically automotive remarketing.
- Strong problem-solving, business judgment, and decision-making skills.
- Excellent organizational skills with the ability to multitask and manage time effectively.
- Proficient in Microsoft Office with strong oral and written communication skills.
Preferred Qualifications
- Education: College/University degree.
- Demonstrated ability to lead, motivate, and inspire employees to achieve departmental goals.
- Strong organizational planning, analytical, and execution skills.
- Experience with auto auction processes.
- Excellent project management and detail-orientation skills.
Location: Hopkins, MN
The hiring base salary range for this position is $51,600 to $71,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.
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Top Skills
What We Do
Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing – helping customers optimize performance and improve productivity.
