Knowledge Manager

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".

We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.

Link Solutions is seeking a Knowledge Manager to join our team at Aberdeen Proving Ground, MD.

• Must be a U.S. Citizen 
• Must have an active Secret Clearance.
• Non-remote (relocation incentive available)

The Knowledge Manager will play a critical role in driving knowledge-sharing initiatives and developing scalable information practices to ensure personnel have timely access to documentation, standards, and technical guidance to improve overall operational performance at the Army Research Laboratory.  

Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations. 

Job Responsibilities:

• Oversee the development, organization, and maintenance of knowledge assets, including documentation, SOPs, troubleshooting guides, and best practices.
• Implement and manage knowledge management (KM) processes using existing enterprise tools and systems.
• Facilitate the continuous capture and refinement of technical insights from IT teams and engineering personnel.
• Enhance self-service support resources by improving article quality, searchability, and usability.
• Collaborate with IT teams, analysts, and engineers to ensure the knowledge base aligns with evolving support needs and technical standards.
• Promote knowledge sharing across teams to reduce resolution time and improve service delivery consistency.
• Support documentation governance, version control, and compliance with ARL and DoD KM policies.
• Provide reporting on content usage, knowledge base performance, and continuous improvement initiatives.
• Participate in IT and telecom project teams, contributing to engineering documentation reviews and ensuring KM alignment with project goals.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

• Must be a U.S. Citizen with an active DoW Secret Clearance.
• BA/BS degree in Computer Science, Information Systems OR two (+2) years of relevant experience working in knowledge management, IT documentation, service delivery, or similar support functions.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• ITIL v4, Six Sigma Green Belt, or Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification.
• Familiarity with ITIL-based service delivery models and continuous improvement practices.
• Ability to plan and implement large-scale network configurations and upgrades while minimizing downtime.

Preferred:

• Experience with knowledge management tools and IT service management (ITSM) platforms (e.g., ServiceNow, SharePoint).
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Salary Range: $46,000 - $77,000

Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.