Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection – growing markets that serve billions of end users worldwide. Headquartered in London, UK and publicly listed there since 1971, we employ c.3,900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe, North America and Asia. Around 20% of our sales volumes are from new and patent protected products.
At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low-carbon economy.
Seeking a Key Account Manager, adhesives, hot melt, pressure sensitive adhesives with deep contacts in the construction industry.
The Key Account Manager role is focused firmly on delivering profitable sales growth through the identification and execution of opportunities in support of the short and long term objectives of the Adhesive Solutions business in the Americas region. The role is in the Sales organization and with the broader business team to build an opportunity pipeline and account plans for the assigned territory.
Roles and Responsibilities:
Drive new business development within the sales organization by identifying unmet needs, prioritizing opportunities, marshaling support within the organization, and commercializing opportunities
Document opportunities and Customer interactions within the CRM system
Build and maintain account plans reflecting Customer strategy, position within the value chain, key contacts, historical performance, and opportunity summary
Provide input to and develop plans to deliver the agreed business targets - volumes, margin, profitability (product and territory), and working capital (accounts receivables and percent current).
Utilize forecasting tools for applicable inputs.
Actively assess, manage and communicate progress towards plan as well as identify contingencies.
Develop strong relationships with existing and new customers that enables business retention and growth
Education & Experience:
Bachelor's degree within a technical discipline
5-10 years of experience with at least 5 years within sales or account management
Skills Abilities & Knowledge
Requires strong communication and problem-solving skills.
Requires a strong strategic orientation and highly proficient analytical skills.
Experience in working in a multicultural environmental.
Motivated and very driven individual capable of identifying opportunities through analysis of current client base, as well as potential new business and market drivers.
Demonstrated track record of successful sales and sales management.
Experience in the specialty chemical industry
Demonstrated problem solving and project leadership abilities.
Demonstrated disciplined use/enforcement of Customer Relationship Management and forecasting tools
Additional Preferred Experience
Market and customer knowledge in the adhesives industry, with strong technical and market experience in water based PSA’s and building and construction applications
Cross functional experience in Technology, Marketing, or Purchasing
Problem-solving capabilities
Product portfolio knowledge
Established relationships with key customers in assigned markets
Strong understanding of customer and market dynamics and requirements.
🌍 Global Benefits Overview
💰 Competitive, market-aligned compensation
🎯 Discretionary global bonus scheme
📈 Discretionary Long-Term Incentive Plan (LTIP) – for senior positions
🚗 Company car or car allowance – varies by region and role
🩺 Healthcare – tailored to regional locations
👶 Parental leave and family support – maternity, paternity, adoption (aligned with regional policies)
🏡 Working options – flexibility where it matters, based on role and business needs
📚 Learning & development opportunities – training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers
💙 Wellbeing support – employee assistance program (EAP), mental health resources, wellbeing initiatives
🌱 Retirement / pension contributions – plans vary by country
🤝 Culture of Inclusion – where everyone can thrive
🏆 Performance culture, global reward & recognition programmes
Skills Required
- Bachelor's degree within a technical discipline
- 5-10 years of experience with at least 5 years within sales or account management
- Demonstrated track record of successful sales and sales management
- Experience in the specialty chemical industry
What We Do
Synthomer is a business-to-business speciality chemicals producer. We create value for all our stakeholders by applying our expertise and innovation capabilities to provide high-performance water-based polymers and ingredients to a wide range of blue-chip customers in multiple attractive end markets. Synthomer are headquartered and stock listed in the UK. We have more than 30 operational sites across Americas, Europe, the Middle East and Asia including four innovation centres of excellence. The Company employs around 4,200 entrepreneurial, highly skilled employees with the expertise and experience to drive our success worldwide.
