Job Summary
The Key Account Manager (KAM) is an individual contributor who plays a pivotal role in driving strategic growth and advancing customer success. This role is responsible for developing, implementing, and executing global account strategies for a defined portfolio of high-value customers. As the primary liaison between Phoenix Contact and its strategic clients, the KAM builds long-term, trust-based partnerships that deliver mutual value and sustainable revenue. By shifting relationships from transactional to strategic, the KAM directly impacts customer retention, satisfaction, and profitability—ensuring Phoenix Contact remains a trusted and indispensable partner to its most valued clients.
This is a remote role but must live in area listed on posting.
Responsibilities
- Develop and implement business strategies and measurable objectives (MBOs) within assigned accounts, with limited guidance.
- Facilitate the execution of strategic account plans in alignment with Phoenix Contact’s global and regional goals.
- Lead and participate in key account teams to analyze, design, develop, implement, and evaluate account strategies.
- Ensure incremental and consistent improvement in the execution of key account strategic plans.
- Manage key account project transitions and coordinate responsibilities among U.S. Sales Subsidiary personnel and key account team members.
- Participate in project teams initiated by the CKAM PMO, as needed.
- Build and maintain strong, trust-based relationships with key customer stakeholders.
- Serve as the primary point of contact between assigned customers and Phoenix Contact.
- Represent Phoenix Contact to customers and advocate for customer needs within the organization.
- Communicate effectively across the U.S. Subsidiary, Global Headquarters, U.S. Services, Regional Business Units (RBUs), and other subsidiaries on matters related to assigned accounts.
- Align account activities with U.S. Subsidiary, U.S. Services, and D&M teams.
- Lead the development of customer presentations and proposals, leveraging support from relevant divisional resources.
- Communicate global and national pricing strategies and coordinate channel partner integration as needed.
- Assist in the coordination of international sales credit requests.
- Develop content for promotional initiatives tailored to assigned accounts.
- Create, publish, and manage internal communications to share key account insights across the Phoenix Contact organization.
- Maintain a strong technical and application knowledge of Phoenix Contact products and solutions.
- Attend training courses to support account strategy execution and individual development plans.
- Develop and maintain proficiency in R3/BASE systems.
- Contribute to the cohesiveness and performance of key account teams.
- Drive financial performance of assigned accounts, both domestically and globally.
- Ensure timely and accurate completion of reports and documentation.
- Support continuous improvement initiatives and contribute to business process enhancements.
- Demonstrate a commitment to excellence in alignment with corporate principles and strategic imperatives.
- Build mutually beneficial relationships focused on cooperation, information sharing, and support.
- Gain alignment for win-win solutions that address stakeholder needs.
- Formulate plans that consider the perspectives of individuals and groups involved.
- Leverage internal and external knowledge to generate new opportunities.
- Enable others to contribute to and embrace organizational change.
- Perform additional responsibilities as assigned by the manager.
Qualifications
- Minimum of three years Sales experience or Industry experience
- BS or equivalent industry experience
- 3-5 years successful professional experience in developing relationships
- Practical experience with implementing and facilitating business deals operationally
- Proven record of accomplishment in developing industry knowledge, strategy, and planning
- Proficiency in German language preferred
- Polished presentation skills a MUST
- Outstanding written and verbal communication skills
- Superior organization, time management, and analytical skills
- Proficient with a computer and Windows based applications (Word, Excel, PowerPoint)
- Orientation towards goal achievement
Essential Job Functions
- You must be able to travel by airplane.
- Must have a valid driver’s license and be able to operate an automobile for up to six hours at a time.
- Must be able to lift a minimum of 50 lbs. (sample, demos, literature)
- Must be able to travel overnight, 50%.
- Comply with company dress code guidelines.
- Punctuality in all aspects is required.
- Timely submittal of expense reports, monthly account reports, visit reports, and business reviews.
- Attendance in accordance with company policies and participation in local, regional, and international meetings.
- Regular and on-time attendance.
Perks & Benefits
Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more!
Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 x3490 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email [email protected].
Notice to Staffing Agencies, Placement Services, and Professional Recruiters:
Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Director of Organization Development and Talent Acquisition or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.
Top Skills
What We Do
Phoenix Contact is an independent, global market leader with headquarters in Blomberg, Germany. More than 20,000 enthusiastic people around the world develop, produce, and sell our creative solutions in connection technology, electronics, and automation.
The "Phoenix terminals" and "Phoenix connectors" are known worldwide. We see our work as a contribution to designing a smart world. A global network in more than 100 countries guarantees the important proximity to our customers.
Our innovative products and solutions are characterized by high quality. Users in many industrial fields – electric-mobility, mechanical engineering, wind energy, solar energy, building automation, cyber security, automotive – trust Phoenix Contact products.
Here you will find important information and news about Industry 4.0 (Smart Factory, Internet of Things), building management, e-mobility, energy transfer and many other areas in which you will find Phoenix Contact products. The success of the company is primarily based on our employees’ performance.
Become part of the team and shape the future with us. Find the right opportunity in our job offer and pursue your career at Phoenix Contact
