Key Account Manager - South East

Key Account Manager – South East district

The Key Account Manager is responsible for leading the development and execution of strategic account plans for high-value clients within the NHS, ensuring alignment with business objectives and driving long-term growth. The role fosters deep relationships with senior stakeholders and implements complex sales and marketing initiatives, analyzing market trends to identify growth opportunities. The role monitors key performance indicators, ensure the completion of contracts with key accounts, and collaborates cross-functionally to resolve issues and enhance customer satisfaction. The role serves as the primary escalation point for key accounts and works under limited supervision.

This is a field based role and you should be flexible to travel to customer sites in the South East area of England as required.

Your role:

• Uses data to develop and execute strategic account plans for high-value clients, ensuring alignment with overall business objectives and driving long-term growth for the company.
• Have a strong understanding of finance and financial innovation
• Understand challenges facing the NHS and be able to develop strong relationships with key stakeholders at senior levels within Trusts, ICB’s and Networks
• Balance short term order intake demands with long term strategic development
• Be able to work in a matrix organisation and lead and inspire a team, with no direct reporting line, to achieve shared goals such as customer satisfaction
• Analyzes market trends and comprehensive customer data to identify new business opportunities, creating innovative strategies to capture and grow market share within assigned accounts.
•  Monitors key performance indicators and financial metrics for key accounts, providing regular updates and insights to senior management to inform and guide strategic decisions, ensuring regular updates to sales data in the Customer Relationship Management System in line with Company policies and KPI's.
• Leads the creation and execution of customized sales presentations and proposals, effectively communicating the value proposition and competitive advantages of the company's offerings.
  • Serves as the primary escalation point for key accounts, addressing and managing the resolution of any critical issues promptly while maintaining strong client relationships and trust through proactive communication.
  • Acts as a mentor and coach to junior-level account managers, sharing expertise, providing strategic guidance, and fostering a culture of high performance and continuous learning within the team.
  • Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.

From a competitive salary, sales bonus and car to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits.  Be sure to speak to your recruiter about all the benefits on offer.

You’re right for this role if you have the following:

• Track record of sales delivery against targets in medical devices market, ideally alongside evidence of consultative solution selling
• Data Analysis & Interpretation
• Business Development and commercial acumen
• Market Research & Analysis
•  Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance
• Customer Relationship Management (CRM)
• Account Strategies
• Regulatory Compliance
• Developing Proposals
• Sales Forecasting
• Bachelor's / Master's Degree in Business Administration, Marketing, Sales or equivalent

Due to the role working in the healthcare environment, a standard DBS (Disclosure and Baring Service) criminal record check will be required for this role.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

About Philips

We are a health technology company.  We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here
• Discover our rich and exciting history here
• Learn more about our purpose here

About Philips UKI

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment.  We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. 

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Partner.

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.

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