Key Account Manager (Shopify)

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As a Key Account Manager, you will be responsible for managing and growing the ecommerce business of one or multiple brands across all ecommerce platforms in Malaysia. As the brand’s main point of contact and trusted advisor, you create the ecommerce strategy and annual plans for your brands and take ownership of their business like it is yours. You negotiate with brand and platform stakeholders to maximize the attractiveness of propositions for consumers and exposure for the brand, in order to grow the business. You have a firm grasp of e-commerce fundamentals, digital marketing, campaign development and the growth levers that the different marketplaces offer. You coordinate with our different in-house teams and ensure that collectively you make your brand(s) successful. You are responsible for account NMV and revenue growth and work closely with the business development team to explore how your brands can benefit from additional services.

As a Key Account Manager, you will take charge of:

E-Commerce Store Management

• Oversee the brand's direct-to-consumer online store, ensuring all product listings, pricing, and visual assets are accurate, up-to-date, and aligned with brand standards. Maintain and optimize the Shopify platform — including site functionality, UX, collections, and product catalog structure. Collaborate closely with internal and external teams to ensure smooth store operations, timely site updates, and a seamless online shopping experience.

Commercial and Campaign Execution

• Act as the primary point of contact responsible for driving the online business commercially, ensuring monthly and quarterly sales targets are achieved. Plan and execute online campaigns and seasonal activations aligned with brand and marketing objectives (e.g., key retail moments and product launches) Partner with digital media teams to align performance marketing, paid media, and CRM efforts with e-commerce goals — ensuring consistent messaging and optimal ROI across channels.

Performance Monitoring and Reporting

• Track and analyze key performance metrics like traffic, sales volume, and conversion rates through Shopify dashboards, and other tools. Evaluate key e-commerce metrics such as traffic sources, conversion rate, AOV, bounce rate, ROAS, and customer acquisition cost. Generate regular performance reports with actionable insights and recommendations for improvement. Weekly and monthly sales reporting with stakeholders

Inventory and Order Management

• Partner with logistics and operations teams to ensure accurate stock levels, product availability, and efficient order fulfilment. Monitor inventory flow to minimize out-of-stock or overstock situations while maintaining an optimal customer experience' Oversee order fulfilment processes, ensuring timely delivery by liaising with warehouses and logistics providers when needed

Competitive Analysis and Market Research

• Stay updated on emerging e-commerce trends, new web functionalities and adapt strategies to align with evolving consumer behaviors. Conduct ongoing analysis of competitors' online presence, pricing, and promotional activities

Brand & Stakeholder Management

• Data reporting and presentation to key stakeholders. Collaborate cross-functionally with marketing, retail, operations, and finance teams to ensure e-commerce initiatives are fully aligned with overall business priorities. Build the optimal price, promotion and assortment strategy of the brand 

What we are looking for - the ideal profile:

• 2-3 years of experience in e-commerce, e-commerce or digital retail, ideally managing a direct-to-consumer brand store (brand.com)
• Understanding of Shopify (or equivalent CMS), Google Analytics, and key e-commerce metrics (traffic, conversion, AOV, retention, ROAS)
• High sense of ownership and accountability — takes initiative to manage, troubleshoot, and continuously improve the online store's performance.
• Experience collaborating with digital media or performance marketing teams
• Excellent analytical and problem-solving skills
• Excellent stakeholder management skills
• Proactive, detail-oriented, and able to work independently in a fast-paced environment.
• Proficiency in Microsoft Excel and PowerPoint
• Experience with Shopify is a plus

In return, you will be getting

• We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business    
• From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities
• Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
• Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties