Key Account Manager, Offline Sales

Key Account Manager- Offline sales
The Key Account Manager 50 is responsible for developing and maintaining strong relationships with key customers, understanding their needs and offering tailored solutions for satisfaction and loyalty. The role collaborates with marketing, services, and supply chain teams to create optimal offers that align with customer and company objectives. The role works under general supervision and executes annual customer account plans, setting targets for business growth. The role conducts market analysis to inform sales strategies and monitors sales actions for continuous improvement in customer interactions and service delivery. The role executes customer-tailored sales actions with internal teams to meet business objectives and implements targeted action programs for key accounts to enhance company performance and achieve sales targets.
Your role:
• Develops and maintains strong relationships with key customers by thoroughly understanding their unique needs and offering tailored solutions that enhance customer satisfaction and long-term loyalty.
• Collaborates closely with marketing, services, and supply chain teams to create optimal offers for key accounts, ensuring all aspects of the proposal align with customer requirements and company objectives.
• Develops professional expertise and apply comprehensive knowledge of company products and services to effectively address medium complexity challenges and opportunities.
• Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
• Creates and executes comprehensive annual customer account plans with support from commercial management, setting clear targets and strategic actions to drive sustained business growth.
• Conducts regular and in-depth market analysis to understand competitive dynamics, updates sales data in the Customer Relationship Management System in line with Company policies and KPI's, identifies emerging market trends, and provides actionable insights that inform and improve sales strategies.
• Monitors and reports on the quality and effectiveness of sales actions, ensuring continuous improvement in customer interactions and service delivery to achieve optimal results.
• Presents and thoroughly explains the product portfolio to customers, supporting promotional activities and ensuring a comprehensive understanding of product benefits and features.
• Executes customer-tailored sales actions, working with internal teams to maximize the commercial potential of the assigned accounts and meet business objectives.
• Implements targeted action programs for key accounts, working collaboratively to enhance the performance of the company and achieve defined sales targets.
• Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.
You're the right fit if: (4 x bullets max)
Bachelor's OR minimum 4 years of experience with Vocational Education in Account Management, Client Relationship Management, Partner Sales Operations, Sales Operations, Business Development or equivalent.

Preferred Skills:
• Sales Acumen
• Business Development
• Market Research & Analysis
• Commercial Acumen
• Data Analysis & Interpretation
• Account Management
• Customer Relationship Management (CRM)
• Account Strategies
• Developing Proposals
• Sales Forecasting

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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