Key Account Manager | Mid

Main Responsibilities

• Develop and maintain strong relationships with key customers to understand their business needs and objectives;
• Provide ongoing account management and sales support to the existing customer base to ensure their retention;
• Identify and pursue new sales opportunities within existing accounts;
• Keep customers informed about product updates, new features, and enhancements;
• Manage customer relationship data effectively within the CRM system (e.g.., Salesforce);
• Collaborate cross-functionally with other departments to ensure customer success and satisfaction;
• Document processes, customer interactions, and best practices to ensure knowledge sharing and consistency;
• Contribute to the continuous improvement of customer engagement strategies and initiatives.

Core Requirements

• Strong knowledge of customer relationship management and sales principles;
• Proven experience in a B2B or sales environment, preferably in technology or SaaS sectors;
• Excellent written and verbal communication skills in English;
• Ability to understand customer needs, deliver value, and build long-term partnerships;
• Proactive, self-motivated, and capable of identifying upsell and cross-sell opportunities of different B2B products;
• Experience using CRM software (e.g., Salesforce) is a plus;
• Strong organizational and time management skills.

Bonus Points For

• Experience working with B2B SaaS products;
• Familiarity with the full sales cycle and account management processes;
• Understanding of business and technical aspects of SaaS solutions;
• Ability to thrive in a team-oriented and collaborative setting.

Salary Range

• Gross Salary 2400-3200 EUR/Month. The bonuses will be paid based on the results achieved.