Key Account Leader (Hardline)

“At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count.”

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture. 

Reporting directly to the Key Account Manager for Hardlines products, you will do everything to ensure that our inspection programs consistently exceed our clients’ expectations and maintain the highest standards of service quality.

Your main responsibilities will be to:

· Review and follow up the assigned Key Accounts (clients) for Hardlines goods: ensuring that clients’ requirements have been accurately identified and that they are fully satisfied with the Inspection Programs implemented.

· Implement, execute, and measure Key Performance Indicators to drive projects and ensure a timing delivery and reliability of QC results;

· Apply solution to enhance QIMA's quality of service by maintaining a low claim rate of clients.

· Efficiently communicate with different internal teams (sales, back-office, frontline) as well as clients’ key contacts;

· Support pre-sales inquiries as well as clients’ meetings with our operations experts;

· Educate yourself on industry requirements and foster the transference of knowledge to team members for continually improving inspection protocols;

· Assume a proactive role to lead a structure of 3 to 4 people (Supervisors and Specialists)

In order to succeed in this role, you must ideally have:

· At least 3-5 years’ work experience related to quality control/manufacturing/supply chain and processes improvements preferably for hardlines and mechanical product.

· Excellent spoken and written English; French (spoken) as an additional language is a plus.

· A Bachelor’s Degree (preferred but is not a prerequisite) in mechanical, supply chain, or relative major;

· Advanced skills in Microsoft 365 (Excel, Powerpoint, Outlook, etc.)

· Data analysis experience

· Previous experience using ERP, SAAS or similar platform a plus

· Outspoken personality, appreciable Interpersonal skills

· Ability to work in a multicultural environment

· Good time management, enabling you to work to tight deadlines.

Craft the future – Start your journey at QIMA to REVEAL your potential!

Please send your CV to our HR Supervisor: Travis Tran at [email protected].

Because our differences make the difference, at QIMA we are proud to promote inclusive diversity and equal opportunities! Our policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.