About the Role:
The Junior Support Analyst will be responsible for ensuring the IT needs of the company and staff are met in a timely and professional manner. The candidate will be part of our excellent agile IT team and will have opportunities to learn and grow from experienced IT professionals. The ability to take ownership of tasks and projects and see them through to completion is a critical success factor for this role. The ideal candidate will need to possess excellent communication, interpersonal and technical skills and be comfortable working with all departments and levels of staff.
Specific responsibilities:
- Actively participate in managing, creating, updating, and resolving Help Desk tickets
- Provide software, hardware, and device technical support
- Provide executive support to C-level employees
- Write and maintain documentation of technical solutions
- Update existing Inventory Management software daily
- Maintain our IT assets
- Perform access reviews and follow through documentation on a specific cadence
- Maintain relationships with IT vendors for repairs, replacement, and servicing of our IT assets
- Assist with onboarding and offboarding of employees in a timely manner.
- Stay updated with the latest IT trends and technologies to provide effective solutions.
- Flexibility and interest to work on various projects as a technical analyst and resource
What you’ll need:
- Bachelor’s degree in computer science or related field
- Minimum of 1-3 years of IT or Infrastructure-related experience
- Strong technical skills with the ability to troubleshoot issues as well as research and recommend solutions
- Hands on experience with end user device management
- Experience with Active Directory user management
- Experience with cloud systems such as Office 365, Google G-Suite and Azure Active Directory
- Excellent communication and writing skills
- Ability to interact with technical and non-technical staff. Experience with technical writing and documentation.
- Familiarity with remote desktop applications and helpdesk software, experience with Atera is a plus
- High level of focus on customer service and attention to detail
Compensation: $50,000 - $65,000
Discretionary Annual Bonus Eligibility: Up to 10%
Top Skills
What We Do
Health-E Commerce is a consumer health and wellness online retailer, comprised of four brands — FSA Store, HSA Store, WellDeserved Health and Caring Mill. Since 2010, we have launched direct-to-consumer e-commerce brands aimed at simplifying the U.S. tax-free healthcare market and helping everyday Americans and companies benefit better from workplace benefits, wellness and health spending programs.
We are passionate about helping consumers to improve their health and maximize their health savings through qualified shopping and education. Through our websites, eligibility lists, and content, we help consumers understand, manage, and use their benefits. We also advocate for the eligibility of important new product categories, such as OTC meds and feminine care, to increase the types of everyday products that are eligible.
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