At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a detail-oriented and highly organized Backend Support Specialist to join our Termination US team.
In this role, you will be responsible for the efficient and accurate preparation of quotes and invoices, primarily using Microsoft Excel and Google Sheets to maintain financial documentation speed and accuracy. You will join a dedicated team focused on managing the North America closure and termination process for both Closures and Domestic specialty teams, ensuring a seamless transition for our customers.
What You’ll Do
In this role, you will:
Responsibility 1: Generate and issue precise termination quotes and invoices by verifying billing details—including pricing, quantities, and tax information—against source documents like signed cost summaries and settlement agreements.
Responsibility 2: Collaborate closely with the North America Closures team and Local Markets to verify requirements, track quote status, and respond to internal inquiries to ensure all documentation is competitive and error-free.
Responsibility 3: Ensure compliance with organizational standards by managing the timely activation and deactivation of billing indicators in systems such as SKP, BillTrust, and Salesforce to prevent erroneous charges.
What You’ll Bring
The ideal candidate will have:
Experience: Proven data analytical experience with a focus on speed and accuracy, specifically in areas like account closure, new account setup, or order management.
Technical Knowledge: Proficiency in Microsoft Excel and Google Sheets, including the ability to use complex formulas such as VLOOKUP, IF statements, and SUM for data management.
Proven Ability: Strong problem-solving skills and the ability to multitask against strict deadlines with 100% accuracy while maintaining a customer-focused approach.
Communication Skills: Excellent verbal and written communication skills combined with sound reading comprehension and active listening abilities.
Skills Required
- Proven data analytical experience with a focus on speed and accuracy
- Proficiency in Microsoft Excel and Google Sheets including complex formulas
- Strong problem-solving skills and ability to multitask
- Excellent verbal and written communication skills
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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