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Job Title: Sales Support Specialist I
Job Code: A1-A009
FLSA Status: Nonexempt
Department: Originations - DTC
Location: PA-Fort Washington
Reports To: Director Business Operations
Direct Reports: No
Business Unit: Production
POSITION SUMMARY
The Sales Support Specialist I provides support to the Direct to Consumer (DTC) Call Center staff through a variety of day-to-day activities. Sales Support Team is mainly responsible for providing guidance and support to sales in respect to applications with compliance issues and failing compliance. The Jr Sales Support Specialist will provide guidance and support to sales with processing applications in compliance with Policies and Procedures and general workflow issues.
DESCRIPTION
Duties and Responsibilities
- Field inquiries from Sales related to failures identified by Compliance Check.
- Manage, support and guide sales with any Compliance issues to ensure applications are disclosed and/or re-disclosed in timely fashion.
- Assist sales team members with submissions to Underwriting.
- Assist Sales Support, Business Operations and Compliance in identifying Policy and Procedure gaps.
- Conduct testing of new systems and processes.
- Provide support to the DTC Sales Call Center through project focused responsibilities and other related duties as assigned by supervisor.
- Responsible for end-to-end assessments that identify operational and regulatory risks in addition to operational process gaps.
- Assists in developing and maintaining Process, Policy and Procedures related to Sales Support functions.
- Performs related duties as assigned by management.
Qualifications and Education Requirements
- High School Diploma or equivalent required.
- 1-2 years previous work experience in Mortgage industry sales, processing, or underwriting.
- Nationwide Multistate Licensing System (NMLS) license required.
Skills, Abilities, and Knowledge
- Basic computer and Microsoft Office skills.
- Ability to work independently with minimal supervision.
- Ability to multi-task and adapt quickly to change.
- Excellent oral, written, listening, and organizational skills.
- Detail-oriented with efficient focus on work activities.
- Strong sense of responsibility for completing work quickly and accurately.
- Ability to handle faster-than-average pace of activities
- Careful decision-making skill with ability to avoid mistakes.
- Must work well in a team environment and as an individual contributor.
- Must demonstrate careful decision-making skills.
- Energetic and inquisitive, quick learner takes initiative.
- Ability to communicate effectively, both written and verbal.
- Fluent in Microsoft Office - Excel, Word & PowerPoint.
- Ability to influence others and work effectively in a cross-functional matrix environment.
Additional Information
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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What We Do
Newrez LLC (Newrez) is a leading nationwide mortgage lender and servicer. As a lender, Newrez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008 and licensed to lend in 50 states, Newrez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. Newrez’s servicing business consists of its performing loan servicing division, Newrez Servicing, and its special servicing division, Shellpoint Mortgage Servicing. Newrez also has several affiliates that perform various services in the mortgage and real estate industries. These include Avenue 365 Lender Services, LLC, a title agency, and E Street Appraisal Management LLC, an appraisal management company. Newrez is member of the New Residential Investment Corp. family. More information is available at www.newrez.com.
© 2022 Newrez LLC {f/k/a New Penn Financial, LLC}. All Rights Reserved. {Doing business as Newrez Mortgage in the states of Arkansas and Texas}. {Website approval pending with the New York Department of Financial Services.} This communication does not constitute a commitment to lend or the guarantee of a specified interest rate. All loan programs and availability of cash proceeds are subject to credit, underwriting and property approval. Programs, rates, terms and conditions are subject to change without notice. Other restrictions apply. Newrez LLC, 1100 Virginia Drive, Suite 125, Fort Washington, PA 19034. Corp NMLS#: 3013 (www.nmlsconsumeraccess.org). Additional licenses available at www.newrez.com. Equal Housing Opportunity.
