Key Responsibilities
- Monitor, manage, and resolve Jira tickets related to enterprise and reference data issues.
- Conduct initial triage of issues, assess severity/urgency, and assign to the right teams.
- Collaborate with cross-functional teams to resolve problems.
- Provide regular stakeholder communication and updates on issue resolution.
- Document troubleshooting steps and build a knowledge base for recurring problems.
- Work with L3/engineering teams on root cause analysis and long-term fixes.
- Support data integrity, governance, and accuracy across systems.
- Participate in recurring operational review meetings and progress updates.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Finance, or related field.
- 5–7 years of experience in data engineering, data operations, or enterprise data support.
- Strong knowledge of data management concepts and data troubleshooting.
- Familiarity with Jira or other ticketing systems.
- Excellent communication and documentation skills.
- Ability to manage multiple stakeholders and priorities in a fast-paced environment.
- Exposure to BI/analytics platforms (e.g., MicroStrategy) is a plus.
- Experience with ThinkFolio, Aladdin, or similar platforms is advantageous.
Desired Attributes
- Proactive, resourceful, and able to simplify complex problems.
- Strong analytical and critical thinking skills.
- Customer-focused, with strong interpersonal skills.
- Ability to adapt and learn quickly in a dynamic environment.
Top Skills
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
