Description
The IT Systems & Support Specialist provides hands-on technical support, systems administration, and operational technology assistance across Aalberts hfc North America facilities. This role is responsible for maintaining stable day-to-day IT operations for end users, production teams, and business systems, while also supporting system improvements, upgrades, and ongoing IT initiatives.
This position requires strong troubleshooting capability, clear communication, and the ability to operate independently in a fast-paced, hands-on environment.
Essential ResponsibilitiesEnd-User & Desktop Support
- Provide Tier 1–2 support for hardware, software, network, and access-related issues
- Configure, deploy, and maintain Windows laptops, desktops, and mobile RF devices
- Support Microsoft 365 applications including Outlook, Teams, and shared resources
- Maintain and troubleshoot printers, scanners, and label printing devices
Systems Administration
- Administer user accounts, security groups, and permissions across Active Directory and Microsoft 365
- Support system access, user provisioning, and security best practices
Network & Infrastructure Support
- Troubleshoot basic network issues including switches, Wi-Fi, and VPN connectivity
- Assist with server maintenance and infrastructure tasks under direction of IT leadership
- Coordinate with external vendors for hardware repairs and service support
Manufacturing & ERP Support
- Support production floor workstations, handheld devices, and shop-floor systems
- Assist with ERP-related issues including system access, transactions, printing, and workstation setup
- Help ensure uptime and reliability of systems critical to production, shipping, and customer delivery
Project & Continuous Improvement
- Participate in system upgrades, migrations, and security initiatives
- Identify recurring issues and recommend process or technology improvements
- Escalate complex issues with clear documentation and recommended next steps
Requirements
Qualifications
- 2+ years of IT support or systems administration experience
- Strong working knowledge of Windows OS, Microsoft 365, networking fundamentals, and Active Directory
- Experience supporting manufacturing, distribution, or operational environments preferred
- Ability to troubleshoot independently and communicate effectively with non-technical users
- Valid driver’s license with ability to travel between local facilities
- Experience with ERP systems (NetSuite preferred)
- Familiarity with label printing workflows and production-floor hardware
- Exposure to Windows Server environments (DHCP, DNS, file/print services)
- Understanding of endpoint security tools and cybersecurity best practices
- Primarily on-site in Fishers, IN with periodic travel to Bedford, IN
- Exposure to office, warehouse, and production environments
- Occasional after-hours support for critical issues or planned maintenance
Skills Required
- 2+ years of IT support or systems administration experience
- Strong working knowledge of Windows OS, Microsoft 365, networking fundamentals, and Active Directory
- Ability to troubleshoot independently and communicate effectively with non-technical users
- Valid driver's license with ability to travel between local facilities
What We Do
Nexus Valve, Inc. provides hydronic components and solutions for heating and chilled water cooling systems, specializing in balancing and control valves, coil and hose paks, and bypass kits.
