IT System Administrator

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
 

Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

As the Hospitality Systems Manager, you will oversee all core hospitality platforms that power Sonder’s global operations, including Oracle Opera Cloud, Marriott MARSHA integrations, payment processing systems, tax automation, and property-level reporting tools.  You will lead a team of system specialists and act as a bridge between technology, operations, finance, and revenue management, ensuring our platforms are reliable, scalable, and aligned with business strategy. This role is pivotal to delivering a seamless guest experience while maintaining compliance, operational excellence, and rapid growth.  This position is both hands-on and strategic. You’ll define the roadmap for hospitality systems, manage vendor relationships, and drive process improvements across properties worldwide. You’ll also lead major initiatives such as new property onboarding, system migrations, integrations, and upgrades.

The Opportunity: 

• Lead and develop the Hospitality Systems team, providing guidance, mentorship, and operational support across all properties and regions.

• Serve as the subject matter expert for Oracle Opera Cloud and other core hospitality platforms, ensuring accurate configurations and smooth day-to-day operations.

• Oversee integrations with external systems, including Marriott MARSHA, Stripe (payments), Avalara (tax automation), etc. 

• Drive process standardization and scalability, acting as a stakeholder for Central teams creating global SOPs and documentation for system usage and property operations.

• Partner with stakeholders across Finance, Revenue Management, Operations, and within IT to align system functionality with business needs and financial goals.

• Manage vendor relationships, negotiate contracts, monitor SLAs, and ensure proper vendor performance for mission-critical systems.

• Collaborate with Security and Compliance teams to maintain PCI, GDPR, and other regulatory compliance across all hospitality systems.

• Provide oversight for system performance and reporting, proactively identifying issues and ensuring minimal downtime and disruptions.

• Act as the escalation point for complex, cross-system issues, ensuring quick resolution and clear communication with stakeholders.

• Plan and execute major system projects, such as new integrations, system migrations, or global configuration changes, delivering on time and within budget.

Who we look for: 

• Bachelor’s degree in Hospitality Management, Computer Science, Information Systems, or related field (or equivalent experience).

• 5+ years managing hospitality systems, with deep expertise in Oracle Opera PMS (Opera Cloud preferred).

• Demonstrated experience leading teams in a multi-property hospitality environment, with a focus on operational excellence and guest experience.

• Strong understanding of hotel operations, including reservations, front desk, revenue management, and financial reconciliation processes.

• Experience with integrations between PMS, payment gateways, tax automation platforms, and distribution systems.

• Proven track record of vendor management, including contract negotiations and SLA oversight.

• Skilled communicator who can work cross-functionally with leadership teams across Finance, Operations, Revenue Management, and IT.

• Knowledge of hospitality compliance standards such as PCI DSS, GDPR, and other privacy/security frameworks.
   

• Comfortable in a fast-paced, rapidly scaling environment with the ability to balance hands-on problem-solving and strategic planning.

• Familiarity with Marriott technology ecosystem (e.g., MARSHA), payment processors like Stripe, and hospitality tax tools like Avalara is a strong plus.

Benefits

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. 

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].