The Role
The IT Support Specialist provides technical support, manages equipment, troubleshoots issues, monitors vulnerabilities, and contributes to process improvements in a fast-paced environment.
Summary Generated by Built In
About Us
ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.
About the Role
We are seeking a proactive and detail-oriented IT Support Specialist to join our team at our Princeton HQ! In this role, you will play a critical part in ensuring smooth day-to-day IT operations by providing hands-on technical support, managing equipment, and helping maintain the security and stability of our technology environment.
This is a unique opportunity to make an immediate on the efficiency and security of our operations. You’ll gain exposure to a broad range of IT support functions, collaborate with leadership, and contribute directly to delivering a seamless technology experience for our teams. The ideal candidate is a problem-solver with strong technical skills, excellent communication abilities, and a customer-first mindset.
Key Responsibilities
ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.
About the Role
We are seeking a proactive and detail-oriented IT Support Specialist to join our team at our Princeton HQ! In this role, you will play a critical part in ensuring smooth day-to-day IT operations by providing hands-on technical support, managing equipment, and helping maintain the security and stability of our technology environment.
This is a unique opportunity to make an immediate on the efficiency and security of our operations. You’ll gain exposure to a broad range of IT support functions, collaborate with leadership, and contribute directly to delivering a seamless technology experience for our teams. The ideal candidate is a problem-solver with strong technical skills, excellent communication abilities, and a customer-first mindset.
Key Responsibilities
- Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office.
- Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits.
- Identify and resolve patching failures to ensure systems remain updated and secure.
- Monitor alerts from security tools and remediate vulnerabilities in a timely manner.
- Provide reliable in-person support for staff in both the Princeton and NYC offices.
- Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage.
- Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing.
- Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- 3–5 years of experience providing IT support in a fast-paced, professional environment.
- Strong knowledge of computer hardware, operating systems (Windows and Mac), and common business applications.
- Experience with device imaging, software deployment, and endpoint management tools.
- Familiarity with patch management, vulnerability monitoring, and endpoint security solutions.
- Excellent troubleshooting skills with a structured and methodical approach to problem-solving.
- Strong interpersonal and communication skills with the ability to support users of varying technical levels.
- Ability to manage multiple tasks, set priorities, and meet deadlines independently.
- Willingness to travel occasionally to support the NYC office.
- Be part of a fast-growing cybersecurity media and intelligence powerhouse at the forefront of digital transformation.
- Collaborate with a global team of innovative thinkers and creative professionals.
- Enjoy a supportive culture that values autonomy and excellence.
- 📍Location: Princeton, NJ (on-site Mon–Fri) with occasional travel to our NYC office
- 💰Compensation: $60K–70K (negotiable depending on experience level)
Top Skills
Computer Hardware
Endpoint Management Tools
Endpoint Security Solutions
macOS
Vulnerability Monitoring
Windows
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The Company
What We Do
Information Security Media Group (ISMG) is the world’s largest media organization devoted solely to information security and risk management. Each of our 34 media properties provides education, research and news that is specifically tailored to key vertical sectors including banking, healthcare and the public sector; geographies from North America to Southeast Asia; and topics such as data breach prevention, cyber risk assessment and fraud. Our annual global Summit series connects senior security professionals with industry thought leaders to find actionable solutions for pressing cybersecurity challenges.
https://ismg.io/press-releases/
