IT Support Analyst

IT Support Analyst 
Location: Hybrid in London or Leeds

BlueVoyant is seeking an IT Support Analyst to help us scale, organize and support our functions. We have a dynamic environment with smart people working to protect organizations of all sizes across multiple industries globally. This position will allow an ideal candidate to work alongside other members of IT with an opportunity to learn and develop experience with world class technologies.
Key Responsibilities:

• Take on day-to-day support requests as they appear in the queue, delivering high quality solutions for our end-users
• Assist other members of Corporate IT with tasks as needed
• Coordinate with IT Director on asset management and inventory tracking
• Oversee shipping and returns of hardware and peripherals for end users
• Proactively organize and maintain warehousing of IT inventory
• Setup and ship computers to end users, while maintaining accurate hardware inventory

Qualifications & Experience:

• Strong desire to learn new and emerging technologies
• Experience supporting users with macOS, Windows, Okta, Microsoft 365, Google Workspace, Slack and Teams is desirable but not required
• Organized and methodical with the ability to follow through on completing tasks assigned as part of independent workflows
• Previous experience with JIRA Service Desk is a plus
• Experience with basic MDM troubleshooting is a plus
• Experience in the tracking project tasks and creating documentation is desirable
• Previous participation in agile sprints a plus
• Experience working under industry standard security / compliance frameworks is a plus
• Experience in the organization and tracking of IT assets

Ideal candidates will:

• Be highly flexible, responsive, self-motivated, and proactive to thrive in our fast-paced, solution-driven environment
• Be excited to work in a global, 24/7 operation
• Deliver solutions on tight schedules and under pressure
• Create solutions that are documented, maintainable, flexible and scalable
• Have a passion for learning and growth
• Be highly detail-oriented
• Have a proven ability to own projects including documenting a project, prioritization, tracking and updating tasks and activities, and communicating project status at a technical as well as a management level.
• Have experience in all levels of a project/product life cycle

About BlueVoyant
At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!
Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.
Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.
BlueVoyant uses AI-assisted tools within our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with additional insights to support fair and efficient hiring decisions. Please note that all applications are reviewed by a member of our hiring team, and final hiring decisions are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process. For more information on how we process your personal data, please review our Candidate Privacy Notice available at https://www.bluevoyant.com/candidate-privacy-notice.
All employees must be authorized to work in Germany. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.