IT Support Analyst (SELECT) - RRN00015826/5880457

You Are:
The Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in Chicago. The specialization will be supporting AV and meeting collaboration technology.

The Work:

• Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office

• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones

• Testing operation, and troubleshooting video conferencing devices and display walls

• Such devices could include: Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.

• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices

• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience

• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration

• Creating and updating technical documentation

• The role is 100% in office, based in Chicago, IL. There may be some opportunities to travel for off-site event support.

Here's What You Need:

• Minimum 1+ years supporting either IT or AV related industries

• Minimum 1+ years working with ITIL software such as Service Now or Jira

• Familiarity with enterprise collaboration platforms e.g. Microsoft Teams, Google Meets, Zoom, Webex, etc.

• An agile mindset with the ability to quickly adapt to changing priorities

• Hands on Windows 10, Windows 11, and OSX support experience

• Hands on Android and iOS support experience

• Must be capable of working in a fast paced environment both as an individual and as part of a team

• Strong communication skills to interface with non technical stakeholders and senior leadership

• High School Diploma or GED

Bonus Points If:

• You have experience working in either a client facing or senior executive facing role where professionalism is key

• You have any IT or AV related certifications e.g. CompTIA, CTS, Microsoft, or Cisco

• You have a background in photography for the offering of professional grade employee headshots portraits.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                Hourly Salary Range

California                                           $21.97 to $49.57

Cleveland                                            $20.34 to $39.66

Colorado                                            $21.97 to $42.84

District of Columbia                         $23.37 to $45.63

Illinois                                                 $20.34 to $42.84

Maryland                                           $21.97 to $42.84

Massachusetts                                  $21.97 to $45.63

Minnesota                                         $21.97 to $42.84

New York/New Jersey                    $20.34 to $49.57

Washington                                      $23.37 to $45.63

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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