At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
We are looking for an experienced IT Support Specialist – L2 to provide advanced technical support across our IT infrastructure. The ideal candidate will be skilled in troubleshooting complex system issues. You will handle escalations from L1 support, ensure system stability and security, and contribute to ongoing infrastructure improvements.
What will you do?
Handle escalated tickets from L1 and ensure resolution within defined SLAs.
Manage IT asset inventory, including timely laptop delivery for new hires, pickup coordination during offboarding, and handling laptop replacement requests in collaboration with vendors.
Track, manage, and coordinate license allocation and renewals with stakeholders.
Administer SaaS tools such as Adobe, Microsoft Office 365, JetBrains, and others (user provisioning, license management, access controls).
Provide advanced technical support for internal users across remote/global locations by diagnosing and resolving issues related to software, hardware, networking, and day-to-day productivity tools.
Maintain clear, timely, and professional communication with users on ticket status and resolution.
Troubleshoot and resolve issues on macOS and Windows platforms with expertise.
Provide remote support via Zoom, Slack, or other collaboration tools as required.
Collaborate effectively with employees and stakeholders for resolution of issues wherever required.
Manage and provide support for productivity and security tools such as Google Workspace, JumpCloud, Slack, Intune, Okta, AD, 1Password, JIRA, Service Desk, Asset Management, and Confluence.
Ensure proactive management of incidents, service requests, and tasks within SLA.
Create and maintain knowledge base (KB) articles and documentation for the L1 Helpdesk team.
Partner with cross-functional teams to deliver high-quality, customer-focused IT services.
Take full ownership of escalated issues, including initial troubleshooting, root cause identification, resolution, and ticket dispatch when required.
Apply ITIL-aligned practices for Incident Management, Problem Management, Root Cause Analysis, and Change Management.
Work with Service Desk tools such as JIRA Service Desk (or equivalent platforms) for ticket lifecycle management.
Manage user access controls by adding/modifying Active Directory (AD) and Okta groups.
What skills & knowledge should you bring?
2–4 years of customer support, technical support, system administration, or related customer-facing roles.
Excellent communication skills (verbal and written).
Expertise in both Windows and macOS environments, troubleshooting and diagnosing low-level operating system and network issues.
Passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment.
Inventory and vendor management experience.
Ability to learn new technologies quickly.
Understanding of SLAs and ensuring ticket closures within defined SLAs.
Ability to work independently with little direct supervision and as part of a team.
Skills
Google Workspace user and group management
Hands-on experience with IAM tools, preferably Okta
ITSM process knowledge and experience with tools like ServiceNow or JIRA Service Desk, Confluence
macOS/Windows troubleshooting
JumpCloud basics
Slack, Intune
Why Us?
Join a cutting-edge company tackling extraordinary challenges alongside top industry talent. Enjoy flexible hybrid work in Prague (Karlín), Brno (Clubco), or remotely across CZ/SK. Only Prague-based employees are required to work from the office at least two days per week.
Competitive Benefits Package:
Stock & Bonuses: Grant of Restricted Stock Units with a 4-year vesting plan, annual performance-based bonuses, and an employee stock purchase plan.
Time Off & Well-being: Flexible Time Off on top of the standard 5 weeks’ vacation, flexible paid sick days, fully paid short-term sick/nursing leave, 16-week parental leave, grandparent leave, and additional company holidays.
Insurance & Health: Pension insurance contribution, premium life insurance, private medical care (for you and +1), and a Global Employee Assistance Program.
Work Perks: Monthly meal and well-being allowance, high-end MacBook/Windows laptop, work-from-home support, and in-office refreshments.
Growth & Community: LinkedIn Learning, internal mentoring, educational support, generous referral bonuses, and optional company events (sports, BBQs, charity).
Be part of an inclusive, innovative workplace that values belonging, flexibility, and growth!
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
SentinelOne Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SentinelOne and has not been reviewed or approved by SentinelOne.
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Parental & Family Support — Policies include at least 16 weeks fully paid, gender‑neutral parental leave with family‑forming support and a flexible return period. Grandparent leave and caregiver‑inclusive language reinforce broad family coverage.
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Leave & Time Off Breadth — Time away options span unlimited PTO alongside paid holidays, sick time, and volunteer time. Feedback suggests teams can leverage varied leave types for both personal needs and community engagement.
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Equity Value & Accessibility — Equity features include RSU grants and an ESPP, complementing base pay and bonuses. Feedback suggests the equity mix is a meaningful part of total rewards with multi‑year vesting.
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What We Do
SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution. Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities. SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks. We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more. At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats. We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively. To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo
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