IT Sales Account Executive

INVID is growing, and we are looking for a Sales Account Executive (IT) to join our Sales Department. The Sales Account Executive is the key point of contact between the company and its clients. They are responsible for answering queries, offering advice, and introducing new products. Must organize sales visits, demonstrate and present products, establish a new business, attend trade exhibitions, conferences, and meetings, review sales performance, negotiate contracts and packages, and achieve monthly or annual targets.

What sets INVID apart is our collaborative and flexible work environment. We encourage our team to raise the bar in everything they do while maintaining a healthy work-life balance. With our hybrid work model, team members thrive both in the office and remotely. We foster a culture of mutual respect, autonomy, and accountability, where your voice matters and your growth is supported. From structured career paths and paid professional development to access to industry events, we’re committed to your success.

Join us at INVID, where innovation meets support, and together we deliver excellence.

Essential Duties and Responsibilities:

• Conducts proactive consultative needs analysis with new and existing customers. Ability to communicate effectively via telephone and email by actively listening and speaking to the customer.
• Represent our products and actively contact via phone to introduce our services and software, increase brand awareness, and identify possible prospects. Provides quality customer service over the phone and in person, including information regarding products and services and other types of inquiries.
• Willingness to learn about our services and products to introduce key points to prospects.
• Answers incoming customer calls. Calls must be handled in a timely and professional manner and by company policies and procedures.
• Achieves all sales standards set for the department by following the established departmental procedures.
• Demonstrates a full understanding of current marketing campaigns and offerings and can communicate them clearly to customers at every sales opportunity.
• Responds to customer doubts and/or complaints professionally; attempts to resolve complaints successfully and upsells in accordance with established guidelines.
• Represent INVID positively and professionally.
• Work with all personnel and outside contacts to satisfy clients and achieve company goals.
• Identify areas of improvement in the sales department and assist in creating and implementing solutions.
• Complete and maintain accurate sales projections, data gathering, and reports for the Sales Manager.
• Assist the Sales Manager in completing sales projects on an as-needed basis.
• Ability to create, add, edit, and troubleshoot within the client system (CRM). Maintain daily sales activities and comment on progress, update detailed client information, keep track of all communications, and filter active prospects by their tags.
• Conduct Post-Sale Follow-up (call the customer to ensure the proposal, agreement, or contract start date, amounts, and time are correct) in coordination with service delivery.
• Conduct ongoing customer needs analysis and research of customer requirements through first-party resources.
• Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items.
• Conduct regular customer review calls as per customer review procedure and follow up as necessary.
• Perform routine follow-up calls to hit Renewal Sales Goals as per renewal procedure.
• Perform reporting functions on an ongoing and timely basis, including quotes, appointments, and renewals.

Education and/or Experience:

Bachelor’s degree (B.A.) in Marketing, and four (4) to eight (8) years or more of sales experience.

A high level of customer service experience or equivalent education and experience.

Other Qualifications:

Bilingual (Must speak, write, and read fluently in English and Spanish)
Working Knowledge of Microsoft Word, Excel, and PowerPoint
Positive and can-do attitude, exemplary attendance, and reliable team member
Must enjoy talking to people

Technology-oriented (Experience in the Technology or Software Development Industry preferred)

Important:

Must be a U.S. citizen and a U.S. resident

This job works on a hybrid work modality (San Juan, Puerto Rico)

Must have a valid driver's license

EEO