Job Details:
The IT Operations Analyst II is responsible for providing technical support and maintenance for business applications. This role involves troubleshooting application issues, assisting users, ensuring optimal performance, and collaborating with development teams to implement enhancements. The ideal candidate will have strong analytical skills, technical expertise, and a commitment to delivering excellent user support.
Primary Skills
- Object-Oriented ABAP (OO ABAP): Experience with object-oriented programming principles in ABAP
- SAP HANA and S/4HANA Knowledge: optimized Open SQL, AMDP (ABAP Managed Database Procedures)
Good to have
- Familiarity with SAP HANA database concepts
- CDS (Core Data Services) views
- Fiori/UI5 Development: Exposure to SAP Fiori app development and SAPUI5 (user interface for HTML5) basics is a significant plus.
- Advanced Integration: Knowledge of integration technologies like OData services, Web Services (SOAP/REST), SAP Cloud Platform Integration (CPI) and ABAP RAP
- Version Control (Git), CI/CD, DevOps practices
- Technical diagramming, documentation, and analytical skills
Essential Duties and Responsibilities:
• Application Support: Provide day-to-day support for business applications, promptly addressing user queries and resolving technical issues.
• Troubleshooting: Diagnose and troubleshoot difficult application problems, working with users and technical teams to identify root causes and implement solutions.
• Performance Monitoring: Monitor application performance and system health, ensuring applications run efficiently and identifying potential issues before they impact users.
• User Assistance: Assist users with application-related questions and provide training and documentation to help them effectively use the applications.
• Incident Management: Manage and prioritize incidents and service requests, ensuring timely resolution and stakeholder communication.
• Collaboration: Work closely with development teams, IT, and other stakeholders to implement application enhancements, updates, and patches.
• Documentation: Maintain comprehensive documentation of application configurations, support procedures, and troubleshooting steps.
• Change Management: Participate in change management processes, ensuring application changes are tested and deployed smoothly.
• Compliance and Security: Ensure applications comply with security policies and regulatory requirements, implementing necessary controls and safeguards.
• Continuous Improvement: Identify process improvements and automation opportunities to enhance application support and efficiency.
• Perform other assigned job-related duties that align with our organization's vision, mission, and values and fall within your scope of practice.
Qualifications:
Education: Bachelor's Degree or relevant experience. Computer Science, Management Information Systems, or a related field.
Experience: 1+ years relevant or practical experience.
Special Skills:
• Structured Query Language (SQL): Ability to work with databases and perform data analysis.
• Scripting and Coding: Knowledge of scripting languages and coding to automate tasks and troubleshoot issues.
• Application Software Knowledge: Staying up to date with the latest application software and technologies.
• Customer Service Orientation: Good listening and empathy skills to provide a positive user experience.
• Troubleshooting: Proficiency in diagnosing and resolving application issues.
• Infrastructure Knowledge: Understanding of IT infrastructure, including networks and servers.
• Adaptability: Flexibility to adjust to changing technologies and operational requirements.
• Attention to Detail: High attention to detail to catch and fix issues before they affect users.
• Communication Skills: Excellent written and verbal communication for interacting with team members and users.
• Continuous Learning: Enthusiasm for staying updated with relevant IT trends and technologies.
• Critical Thinking: Ability to evaluate processes and suggest minor improvements for operational efficiency.
• Developing Leadership Skills: Capable of leading minor initiatives and guiding junior team members.
• Stress Management: Capability to remain calm and focused during system incidents.
• Time Management: Skill in prioritizing tasks and meeting deadlines in a fast-paced environment.
• Developing Collaborator: Improves eloquence in technical discussions. Displays growing empathy and self-awareness in team dynamics. Demonstrates enhanced problem-solving skills and time management. Adapts well to changes in project requirements and technologies.
Relocation Assistance Eligible:
Work Shift:
Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
Skills Required
- Bachelor's Degree or relevant experience
- 1+ years relevant or practical experience
- Ability to work with databases and perform data analysis
- Knowledge of scripting languages and coding to automate tasks
- Understanding of IT infrastructure, including networks and servers
Tyson Foods Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tyson Foods and has not been reviewed or approved by Tyson Foods.
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Healthcare Strength — Medical, dental, and vision coverage start on day one and are complemented by telehealth, wellbeing programs, and added mental‑health support. Vision and basic dental are available at no additional cost, and preventive care is emphasized.
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Parental & Family Support — Paid parental leave has been expanded for birth and adoptive parents, signaling stronger family support. Select locations have piloted childcare solutions to better support shift workers.
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Retirement Support — A 401(k) plan with company matching after a year and an employee stock purchase plan are available to build long‑term financial security. Company‑paid life and disability coverage further bolster the protection package.
Tyson Foods Insights
What We Do
World's largest processor and marketer of protein food products. We think differently and we act boldly. At Tyson Foods, we're not only ready for tomorrow, we’re leading the way. We are a company of people engaged in the production of food, seeking to pursue truth and integrity, and committed to creating value for our shareholders, our customers, our team members, and our communities. We built our name on providing generations of families with wholesome, great-tasting chicken. But today’s Tyson Foods is so much more. As values and behaviors around food have changed, so have we. Today, we’re innovators uniquely positioned to reshape what it means to feed our world. Today, we not only have the fastest growing portfolio of protein-centric brands, we offer greater transparency into everything we do.
