IT Intern

Join Mission Cloud as an IT Intern! You will learn how IT works at a fully remote cloud computing company and receive on the job training to work as part of an internal IT team. You will help our team access the hardware and software they need to do their jobs, and you will learn how our different business systems interact.

At the start of your internship, you will learn how to work in Mission Cloud’s internal ticketing system and provide great customer service to our team. You will be assessed on your ability to learn new skills and complete general support tasks. At the end of your internship, you will be highly proficient in Jira Service Management, Okta, and Google Workspace.

You will report to the Director, IT. Interns work up to 30 hours a week, M-F, for $25/hour.

This position is 100% remote.

Responsibilities

• Provide daily IT support to Mission Cloud teammates through phone, Slack, Zoom, and email
• Manage and triage tickets via Jira Service Management internal ticketing system
• Procure laptops, monitors, and other computer accessories needed for Mission Cloud team member’s home offices; record serial numbers and asset tags for equipment tracking
• Support SaaS cloud applications for Mission Cloud team, including Slack, Google Workspace, Okta, etc.
• Participate in onboarding of new teammates and contractors
• Participate in the creation and maintenance of technical documentation
• Participate in weekly team meetings
• Understand the basics of Windows and Mac support
• Support auditing Mission SaaS environment

Requirements

• Experience working in a Service Desk environment
• Experience working in ticketing systems 
• Experience working in level 1 support directly with customers
• Knowledge of Business Administration, Computer Information Systems, or related field
• Desire to constantly improve experiences and processes through technology
• Interest in IT support, customer service, and continuous improvement
• Desire to solve and tackle tough problems
• Ability to ask questions and look to understand the bigger picture
• Ability to work on multiple tasks at the same time
• Excited to learn about new technology
• Interest in AWS and Cloud technologies

Benefits

• Real-world professional experience
• Alignment with a mentor to strengthen skills
• Exposure to industry-standard frameworks and toolsets
• Network with professionals in the AWS space
• Support in gaining industry certifications
• Potential for full-time employment
• Work in a casual and fun environment with great people

Commitment to Diversity and Inclusion

We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute one’s authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establishes that diversity, fair hiring processes, and fair pay are part of who we are as a company, and maintains positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustings as needed based on salary range updates.

Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission Cloud will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

About Mission Cloud

Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.

Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.