IT Helpdesk Technician

Salary: $25.00 - $30.00 per hour 
York Space Systems was founded to radically improve spacecraft affordability and reliability, transforming, and enabling next- generation space mission operations worldwide. Today, York is one of the most innovative aerospace companies, specializing in end-to-end customer solutions and the rapid production of spacecraft platforms. York’s complete Space Segment Solution includes spacecraft production, payload integration, system integration & test, launch services, ground segment services, and mission operations, enabling customers to leverage York’s existing technology solutions to get to orbit rapidly and responsively.
The IT Helpdesk Technician will support end-users with ticket requests, assist with ongoing projects as well as implementation of process documentation. This is an onsite role in our Austin, TX office.
JOB DUTIES AND RESPONSIBILITIES

• Provide technical support and assistance to customers; Assist in resolving computer hardware and software issues.
• Manage ticket Queue through JIRA and resolve or escalate tickets to Tier II/Tier III support as needed
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, printers, phones, security updates, support internet.
• Administer and support core Microsoft, Intune, and virtual technologies.
• Define and document best practices and support procedures.
• Provide limited after-hours and weekend operations support for emergencies
• Maintain inventory and asset configuration documentation.
• Carry out special tasks at Management's direction.
• Support mobile devices (iPhone).
• On site role at Austin, Tx office

REQUIRED QUALIFICATIONS

• Advanced knowledge of Windows desktop Operating Systems
• Microsoft, A+, Net+ or similar certification
• Strong communication and documentation skills
• Flexible and able to adapt to a rapidly changing environment
• Must be organized and have the ability to manage projects of varying length
• Positive, self-motivated individual who can complete tasks independently
• Must be a team player

DESIRED QUALIFICATIONS

• Associates degree in computer science (or related area) preferred
• Experience in JIRA Service Management
• Active Directory/SAML user and group administration
• Experience with and understanding of Intune

BENEFITS 

• In addition to compensation, York Space Systems is proud to offer a comprehensive benefits package including medical, dental, and vision insurance along with PTO and a 401K.

HOW TO APPLY
Interested candidates are encouraged to apply by clicking the “Apply for this position” link below. York Space Systems will be accepting applications on a rolling basis until the position is closed.

York Space Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, military or protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Must have permanent authorization to work in the United States. This policy applies to all terms and conditions or employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. YORK SPACE SYSTEMS IS AN EEO EMPLOYER.