IT Help Desk Specialist

Overview

Mesh is growing fast—and we’re building a world-class, secure Corporate IT foundation to power our global team. As our IT Help Desk Specialist, you’ll be the go-to expert for most employee IT needs, jumping in to solve problems, manage devices and access, and helping shape the next generation of our internal IT operations. You’ll have room to grow—whether that’s leading projects, diving deeper into IT operations, automating our device life cycle, or driving new Corporate IT initiatives.If you thrive in fast-paced environments, take pride in owning your work, and want to make a real impact in a high-growth fintech company, this role is for you.

Responsibilities 

• Provide daily IT support for laptops, accounts, MFA, networking issues, and SaaS tools.
• Set up, configure, and ship laptops for new hires; support onboarding and offboarding access.
• Manage and track Mesh’s device lifecycle, including repair and replacements.
• Maintain SaaS licensing, reclaim unused licenses, and support overall system ownership.
• Ensure device security compliance (encryption, patching, EDR coverage).
• Support remote and in-office employees with connectivity, hardware, and general IT issues.
• Maintain and improve internal IT documentation; use ticket metrics to enhance processes.
• Partner closely with Security, People Ops, and Engineering teams on cross-functional initiatives.

Qualifications 

• Bachelor’s degree in Computer Science or related field, or equivalent hands-on experience.
• 2+ years of IT support or help desk experience.
• Proficiency with platforms such as Okta, Jira, Kandji (or any MDM), Notion, Slack, and Google Workspace.
• Experience supporting distributed/remote teams (required).
• Strong ownership mentality with the ability to work independently.
• Ability to thrive in fast-moving, startup-style environments.
• East Coast timezone availability preferred for coverage needs.