IT End User Support Specialist

IT End User Support Specialist

Company:

Boeing United Kingdom Limited

Boeing are looking for a dynamic, energetic and driven IT End User Support Specialist (EUSS) to join there UK Wide End User Support Specialist team, responsible for providing both remote and hands-on technical support to a varied community of users.  This post will report directly to the IT Regional Operations Manager and take operational direction from the End User Support Specialist Lead. 

Based at Prestwick AIC, you will be involved in system integration activities, including: Hardware and software installations, re-imaging of devices and the break fix support of a variety of Laptop/Desktop models and peripherals.

You will also be working closely with 3rd line IT teams, project managers and IT business partners both in the UK and other countries to resolve problems, support projects, ensure first time quality, service excellence and provide a top-class customer support experience.

As the successful candidate, you will be responsible for providing IT technical support to a wide range of users and capabilities at all levels.  Equally comfortable, confident and professional whether on the end of a phone or ‘hands-on’ at a desk, you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business.

Responsibilities:

• Deploy and provide IT support to a variety of laptops/desktops and supporting peripherals.

• Liaise with 3rd line IT teams for additional support of servers, network equipment, voice and video hardware and mobile devices.

• Respond to IT incidents, perform incident resolution or, when needed, escalation to the appropriate group.

• Support software installations.

• Maintain security and policy compliance while performing technical tasks.

• Contribute to technical documentation, knowledge articles, procedures & process definitions.

• Support emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.

• Contribute to IT projects as needed and as coordinated by the assigned project manager/IT Business partner.

Some business travel is expected to other sites as driven by business needs.  This role also requires flexibility as off-hours support will occasionally be required to support service restoration; following sufficient experience within the supported environment.

Competencies:

• Collaboration - Works effectively and cooperatively with others; establishes and maintains good working relationships

• Customer Focus – Understands customers and their needs and considers such factors in the completion of day-to-day tasks; uses available information to understand customer related circumstances and needs. Deliver within the service levels agreed with the Customer and understand those contractual obligations.

• Adaptability – Tries to understand changes in tasks and situations as well as the logic or basis for change, treating changes and new situations as opportunities for learning or growth.

• Work Standards – Strives to achieve a high level of quality and productivity of service.  Dedicates required time and energy to assignments or tasks to ensure that no aspect of work is neglected. Accepts responsibility for outcomes of one’s work.

 

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans

• Continuous learning - you’ll develop the approach and skills to navigate whatever comes next

• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way

• An inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs

• Excellent Adoption and Parental leave options

• 23 days plus UK public holidays and a Winter Break between Christmas and New Year

• Pension Plan with up to 10% employer contribution

• Company paid BUPA Medical Plan

• Short Term Sickness: 100% pay for the first 26 weeks

• Long Term Sickness: 66.67% of annual salary from 27th week

• 6x annual salary life insurance

• Learning Together Programme to support your on-going personal and career development

• Access to Boeing’s Well Being Programs, tool and incentives

Conditions: Please note that this role is subject to, and contingent upon, the closing of the transactions contemplated by that certain Agreement and Plan of Merger, dated as of June 30, 2024, by and among The Boeing Company, Spirit AeroSystems Holdings, Inc. and Sphere Acquisition Corp., following receipt of all applicable regulatory approval(s) with respect thereto.  

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (United Kingdom)