IT Demand Manager - Compliance Focused

About GlobalFoundries:

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.

Summary of Role:
The IT Demand Manager works in IT's Enablement organization, and is responsible for driving the assessment and full disposition of IDEAs which are submitted by GlobalFoundries' business organizations. In this role, the Demand Manager determines if the submitted request is detailed enough to drive assessment across impacted IT teams. The analysis may involve the level of effort, the applications or systems impacted, alignment to existing IT strategies, if resources with required skills are available, total costs and anything else which will drive decision making. 
The IT Demand Manager utilizes expertise and coordination skills to ensure that Demands are managed to IT policy and that key performance indicators are met.
This role will be focused, but not limited to, Demands related to compliance - examples are Global Trade, ISO, ITAR, ESG, IATF, CMMC.
Essential Responsibilities:

• Growing knowledge of assigned business groups, including key stakeholders and multi-year strategies, pain points and opportunities

• Reviewing the business-submitted IDEA (something significantly new) to validate that the request is clear, the due date and priority has a rationale, and the business value or risk of no action is documented.

• Manage all actions in the Service Now Demand record, and move through the various stages per IT's policy.

• Ensure that IT will understand the business request, using text, Powerpoint, Word or other ways to visualize the concept.

• Assign tasks to impacted IT teams to drive the assessment of the request. This can be alignment to IT strategy, the level of effort by hours or days, the availability of resources with the needed skills, network and firewall considerations, compliance, and if services, software or hardware needs to be purchased to fulfill the request.

• Once the assessment is complete, reviewing the summary and response to the requested delivery date with the business submitter. If all parties agree, drive the review and approval based on the size and strategic importance of the request.

• Add the Demand to IT's capacity tracker, and ensure that the Demand is fulfilled by the agreed-upon due date, providing status updates to the business requestor as needed.

• Ensure performance to the Key Performance Indicators, and institute a closed-loop process of continuous improvement to improve cycle times.

Other Responsibilities:

Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.

Required Qualifications:

• Bachelor's degree in Business, Information Technology, or a similar field of study, or at least 5 years in similar role, with the same or greater level of responsibilities.

• Broad IT knowledge; is considered a technology professional who has a broad range of IT skills and experience with a variety of IT functions

• Experienced with compliance, audit, governance, with proven ability to assess and communicate risk

• Ability to learn about the business and translate into IT high-level requirements, and grow both as needed by changing business strategy and IT technologies.

• Excellent written and verbal communication skills

• Proven ability to work with senior leadership, with advanced skills on reading the audience or stakeholder and customization approach to work for them

• Fluency in English language

• Great analytical, critical thinking and problem-solving abilities

• Ability to effectively solve problems and develop solutions to an organization’s challenges in a holistic and future-thinking manner; must be able to design for tomorrow

• Strong ability to perform requirements analysis, document options, and create standardized process flows in an easy-to-follow manner

Preferred Qualifications:

• Cross-cultural awareness, and willingness to travel, possibly international. Will be limited, but possible.

• Proficiency in Power BI, Microsoft Office, including Excel, Teams, Word, Outlook, PowerPoint, and SharePoint.

• Business Analyst skills, specifically requirements analysis, monitoring, reporting

Expected Salary Range

$103,000.00 - $194,200.00

The exact Salary will be determined based on qualifications, experience and location.