IT Analyst (Support)

Sorry, this job was removed at 04:27 p.m. (CST) on Thursday, Jan 23, 2025
Be an Early Applicant
Mandaluyong, Eastern Manila District, National Capital Region
Information Technology • Consulting
The Role

Description

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dedicated IT Analyst (Support) to join our team. In this role, you will provide technical support for IT systems, applications, and services to ensure smooth operation and minimal downtime across the organization. You will be the first point of contact for troubleshooting, issue resolution, and providing proactive solutions to enhance the overall IT environment.

Key Responsibilities:Technical Support and Issue Resolution

  • Provide first-line support for hardware, software, and network-related issues.
  • Troubleshoot and resolve IT incidents, including system malfunctions, application errors, and network connectivity issues.
  • Escalate unresolved issues to senior IT support or other departments as necessary.

System and Application Monitoring

  • Monitor the performance of IT systems and applications to identify and resolve potential issues before they affect users.
  • Perform routine maintenance tasks such as system updates, software installations, and patch management.

User Training and Documentation

  • Offer training and guidance to users on best practices and how to utilize IT systems and applications effectively.
  • Create and maintain documentation for common issues, troubleshooting steps, and system configurations.

Collaboration with IT Teams

  • Work closely with other IT teams (e.g., network, security, and infrastructure) to ensure proper system functioning and data security.
  • Support IT projects by assisting with system setup, configuration, and user acceptance testing.

Process Improvement and Feedback

  • Collect feedback from end-users to identify areas for improvement in IT services and support processes.
  • Contribute to the development and implementation of best practices for IT support.
Requirements
Qualifications and Skills:
  • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Experience:
    • 2-4 years of experience in IT support or a technical helpdesk role.
    • Hands-on experience with operating systems (Windows, Linux, macOS) and common office applications.
  • Technical Skills:
    • Proficiency in troubleshooting hardware, software, and network issues.
    • Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote desktop support tools.
    • Basic knowledge of networking protocols, databases, and IT security practices.
  • Soft Skills:
    • Strong communication skills with the ability to explain technical concepts to non-technical users.
    • Excellent problem-solving skills and attention to detail.
    • Customer-oriented with a focus on providing high-quality support and user satisfaction.
  • Certifications (preferred):
    • CompTIA A+, ITIL Foundation Certification.
    • Microsoft Certified: Modern Desktop Administrator Associate.

The Company
58 Employees
On-site Workplace
Year Founded: 2014

What We Do

Brixio delivers flexible, cost-effective, and secure offshore IT services to mature markets in Europe, the Middle-East and Asia-Pacific, boosting operational efficiency and competitiveness

Similar Jobs

Manila, First District NCR, National Capital Region, PHL
2115 Employees
Taguig City, Metro Manila, National Capital Region, PHL
61500 Employees

Remitly Logo Remitly

Chinese Bilingual Customer Service Associate (Mandarin)

eCommerce • Fintech • Payments • Software • Financial Services
Manila, First District NCR, National Capital Region, PHL
2700 Employees
Hybrid
Manila, First District NCR, National Capital Region, PHL
289097 Employees

Similar Companies Hiring

InCommodities Thumbnail
Renewable Energy • Machine Learning • Information Technology • Energy • Automation • Analytics
Austin, TX
234 Employees
Quantum Rise Thumbnail
Software • Professional Services • Natural Language Processing • Machine Learning • Consulting • Automation • Artificial Intelligence
Chicago, Illinois
17 Employees
HERE Technologies Thumbnail
Software • Logistics • Internet of Things • Information Technology • Computer Vision • Automotive • Artificial Intelligence
Amsterdam, NL
6000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account