The Role
Lead the triaging of vehicle software defects, coordinate with teams to build resolution roadmaps, and improve defect management processes. Monitor defects, provide metrics, and ensure clear ownership for issue resolution. Develop trend reports and status updates.
Summary Generated by Built In
• Responsible for leading triaging of vehicle software defect reports (bugs) from multiple sources (including internal and customer-facing issues) into their appropriate components or teams
• Coordinator Issue from Suppliers and VinFast system teams, VinFast Program teams to build a roadmap for software issues resolution
• Own, maintain, develop, and improve the defect management process.
• Ensure that the information provided in defects is complete, up-to-date, and follows the defect management process
• Collect the requirements on defect management tools and facilitate their development and extension by the internal and external service providers.
• Actively monitor incoming defects and rate the severity of the defects Identify and provide metrics/statistics to measure the arrivals and resolution of defects.
• Lead first level triage (L0) with SMEs from ESPs/Suppliers and VinFast to help identify clear software issue module owner(s)
• Work with internal and external development team to ensure that defects have clear ownership and that the next steps are clearly defined
• Support Program quality gates meetings for Software issues
• Lead SMEs from ESPs/Suppliers and VinFast development teams to build a roadmap for software issues resolution
• Develop bug trend reports on a per-component and per-release basis
• Provide visibility into the latest ticket status and highlight items that appear to have stalled
• Develop weekly software issues status reports and trending report
• Identify and implement process & tool improvements to improve software issue resolution times
Requirements
• Minimum 5 years of professional experience in Software Development/ Project management
• Experienced with defect management and working with cross-functional teams in a firmware environment
• Experience with software development lifecycle and methodologies, such as Agile
• Experience with software issue and configuration management tools, such as Jira, GIT, IBM rational, etc.
• Willingness and authority to drive problems to a solution
• Experience with project management tools
• Experience in working in complex organizations
• Must have the ability to operate under intense time pressure.
• Ability to build a strong relationship with internal customers, influencing and persuading where appropriate and resolving any conflicts
• Ability to explain the lifecycle processes and articulate knowledge of Software issue Management to a wide audience
• Must possess excellent verbal and written communications skills in English.
• Education: Bachelors in an Engineering field, Masters preferred
Skills Required
- Minimum 5 years of professional experience in Software Development/ Project management
- Experienced with defect management and working with cross-functional teams in a firmware environment
- Experience with software development lifecycle and methodologies, such as Agile
- Experience with software issue and configuration management tools, such as Jira, GIT, IBM Rational, etc.
- Experience with project management tools
- Education: Bachelors in an Engineering field, Masters preferred
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The Company
What We Do
VinFast is a Vietnamese multinational automotive manufacturer, established in 2017, that designs and manufactures electric vehicles (EVs), e-scooters, and e-buses. It is part of Vingroup, one of Vietnam's largest conglomerates.
