There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work.(sm)
In this role you'll be responsible for:

• Assist a team of desktop support technicians in providing general computer support to all internal users as well as external customers and providers to include the following:
  • Respond to requests for technical assistance via phone or electronically (tickets)
  • Assisting end-users on various hardware and software problems
  • Diagnose and resolve technical hardware and software issues
  • Track and route problems and requests and document resolutions
  • Setup new user hardware/software
  • Maintain hardware and software inventory
  • Clone computer using imaging software
  • Provide technical assistance for all printers and scanners,
  • Provide technical assistance to users and escalate incidents to Desktop Support Technicians, IT Network Administrators, Business Analysts or Developers when appropriate
• Receive, troubleshoot and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment.
• Imaging and deployment of laptops to HQ internal users. Installing of software per user role and verifying user acceptance.
• Assisting in moving computers and phones for all internal user moves and new hires.
• Assist in front end support for incoming issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy. Direct the issues to appropriate parties for resolution.
• Assisting in setting up and maintenance of hardware and software including computers, printers, copiers, faxes, scanners, and projectors.
• Resolve MedNet questions and issues.
• Maintenance of configuration center and equipment. Duties include scraping labels, relabeling flash drives, cleaning benches, sweeping, testing equipment, replacing parts.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Currently enrolled and pursuing a degree in a Computer Science or related field (Associates or Bachelor's degree)
• Knowledge of Windows based computer systems, technical knowledge of hardware, software, and peripherals
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

• National Career Readiness Certificate
• Solid interpersonal and communications skills along with excellent teamwork skills
• Excellent customer service and problem-solving skills

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Technology Intern, Internship, Early Careers, La Crosse, WI, Wisconsin