Technical Training and Enablement Intern
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
As a Technical Training and Enablement Intern, you will help our team deliver world-class training solutions for engineering, operations and customer support teams. This may include partnering with Senior Learning Program Managers and subject matter experts in the analysis, design, development, implementation and evaluation of training programs.
Responsibilities:
- Assist with the development of high-quality instructional materials and curricula for a variety of delivery types (eLearning, video, instructor-led training, etc.) targeting ServiceNow's internal technical audience
- Interface with subject matter experts, stakeholders, and peers to gather information and collaborate on training projects
- Provide instructional design assistance on training projects including creating storyboards, writing scripts, creating design documents, developing and revising content (as appropriate), receiving and incorporating feedback from peers and subject matter experts
- Review existing content and other source materials and make recommendations for content updates
- Assist with developing course evaluations to determine effectiveness of training, and incorporate measurement and assessment results into future training
Qualifications
- Currently pursuing a Bachelors, or Masters, in an I/O Psychology, Learning Design and Technology program, or similar degree with a keen interest in learning design and measuring training effectiveness
- Graduating December 2022, or later
- Ability to work in a fast-paced, high capacity work environment
- Ability to use good judgment in recognizing scope of authority
- Ability to proceed independently and carry out assignments to completion with minimal instruction
- Ability to review written and visual training content with a keen attention to detail
- Strong writing skills including the ability to convey complex ideas clearly and concisely
- Strong interpersonal skills to drive meaningful conversations
- Strong command of the English language
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.