Summer Intern, Customer Service at HealthStream (Nashville, TN)

| Nashville, TN
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Job Details

Job Location
USA/Remote - Nashville, TN

Remote Type
Fully Remote

Education Level
High School

Travel Percentage
None

Job Category
Intern

POSITION SUMMARY

The Internship Program at HealthStream will enable you to grow personally and professionally by providing you with real-world experience in one of the top healthcare IT companies in the United States. In HealthStream's Internship Program, you will have the opportunity to work on a variety of projects in a stimulating, collaborative environment. This experience, in partnership with your coursework, will set you up on a road for career success.
  • Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.

ESSENTIAL DUTIES OR RESPONSIBILITIES - (The below listed duties are not all inclusive. This position must also perform other duties as assigned.):

  • Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up. - Transcript merges and password reset.
  • Implement portal access for HealthStream Customers


JOB SPECIFICATIONS: (Specialized, technical, or practical knowledge, skills, experience or abilities that are needed to perform the job. Include degrees, certificates, licenses, or other bona fide job qualifications.)

  1. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:


  • You display active listening skills and are an empathetic customer advocate.
  • You have an insatiable curiosity for learning how things work.
  • You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
  • All intern candidates MUST be currently enrolled students in an accredited college or university
  • Transcripts may be requested at any point during the interviewing process (unofficial transcripts acceptable).


  1. SKILLS REQUIRED (manual, verbal or mental manipulation of data or things):


  • You display active listening skills and are an empathetic customer advocate.
  • You have an insatiable curiosity for learning how things work.
  • You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.


  1. ABILITIES REQUIRED (work characteristics, behaviors, leadership abilities, etc.):


  • Team player, ability to work with colleagues to deliver quality customer service.
  • This position is remote. This person is expected to have a dedicated location to accommodate office work.
  • Communicate effectively. When needed, this person should follow-up with team members to understand the goal.
  • Most of the tasks will be assigned in specific terms. When explained, this person is expected to grasp an understanding of the project, and run with it, checking in frequently, and managing their time efficiently.
  • Interns are expected to work 30 hours a week for the May-August internship period. Internship will cover dates starting in May and ending in August, with some flexibility on dates given varying school schedules.
  • This is a paid internship; pay starts at $15/hr for the Internship Program.


POSITION SUMMARY

The Internship Program at HealthStream will enable you to grow personally and professionally by providing you with real-world experience in one of the top healthcare IT companies in the United States. In HealthStream's Internship Program, you will have the opportunity to work on a variety of projects in a stimulating, collaborative environment. This experience, in partnership with your coursework, will set you up on a road for career success.
  • Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.

ESSENTIAL DUTIES OR RESPONSIBILITIES - (The below listed duties are not all inclusive. This position must also perform other duties as assigned.):

  • Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up. - Transcript merges and password reset.
  • Implement portal access for HealthStream Customers


JOB SPECIFICATIONS: (Specialized, technical, or practical knowledge, skills, experience or abilities that are needed to perform the job. Include degrees, certificates, licenses, or other bona fide job qualifications.)

  1. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:


  • You display active listening skills and are an empathetic customer advocate.
  • You have an insatiable curiosity for learning how things work.
  • You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
  • All intern candidates MUST be currently enrolled students in an accredited college or university
  • Transcripts may be requested at any point during the interviewing process (unofficial transcripts acceptable).


  1. SKILLS REQUIRED (manual, verbal or mental manipulation of data or things):


  • You display active listening skills and are an empathetic customer advocate.
  • You have an insatiable curiosity for learning how things work.
  • You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.


  1. ABILITIES REQUIRED (work characteristics, behaviors, leadership abilities, etc.):


  • Team player, ability to work with colleagues to deliver quality customer service.
  • This position is remote. This person is expected to have a dedicated location to accommodate office work.
  • Communicate effectively. When needed, this person should follow-up with team members to understand the goal.
  • Most of the tasks will be assigned in specific terms. When explained, this person is expected to grasp an understanding of the project, and run with it, checking in frequently, and managing their time efficiently.
  • Interns are expected to work 30 hours a week for the May-August internship period. Internship will cover dates starting in May and ending in August, with some flexibility on dates given varying school schedules.
  • This is a paid internship; pay starts at $15/hr for the Internship Program.
More Information on HealthStream
HealthStream operates in the Edtech industry. The company is located in Nashville, TN. HealthStream was founded in 1990. It has 900 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 35 open jobs at HealthStream, click here.
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