ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
San Diego, CA

Product Content Internship (Technical Writing, Technical Editing, Multimedia) (San Diego, CA)

| San Diego, CA
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
Team Overview
We are the Experience Organization (EO)! We are made up of Product UX Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.
We are successful because of the collective minds of diverse individuals within the Experience Organization, contributing to building innovative software that make workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.
We are looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the U.S. across various business functions.
Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to LinkedIn Learning online and dedicated Summer Coach to further grow their careers with us!
Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/
Why should you intern @ ServiceNow?
Here's what recent EO interns had to say about working at ServiceNow:
  • "I got to work on real projects and was able to directly add value to existing products, and see my work go live in a release!"
  • "We had regular one-on-one meetings, where we talked about my progress and if I needed any additional help."
  • "I really enjoyed the flexibility and independence my manager gave me. I was able to be more creative and perfect my craft along the way."
  • "I was really glad to have important work directed my way rather than a bunch of busywork and leftover tasks"
  • "Face-to-face exposure to senior execs and having candid conversations to learn about the company, helpful team, autonomy to learn and drive my own projects"
  • "I've formed relationship during the summer that I know I will maintain throughout life. Putting yourself out there and letting your ambition shine results in the most rewarding experiences"

Our Product Content internship opportunities include:
Technical Writing Intern
  • Creating product documentation for end users and system administrators
  • Learning to author in a variety of environments, primarily DITA/XML
  • Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product
  • Working closely with multiple development teams in an Agile environment
  • Conducting peer reviews of documentation
  • Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)

Technical Editing Intern
  • Contribute to terminology development in English
  • Align English and target language terminology in Acrolinx and XTM (a translation management system).
  • Propose solutions to terminology and grammar issues in Acrolinx that writers or editors report
  • Daily responsibilities will depend on your background and may include working in applications such as: Now Platform, Oxygen, Eclipse, Acrolinx
  • Create a project related to the tools and processes within the editing team and supervised by a staff editor

Multimedia Intern
  • Create product overview and how-to videos to be presented to ServiceNow customers on our ServiceNow Support YouTube channel.
  • Gather information from documentation, subject-matter experts (SME), and other resources.
  • Write video scripts to specify screen demo procedures, animations, and other visuals, and accompanying narration.
  • Shepherd your scripts through the review and approval process.
  • Set up, test, and record screen demos for your videos.
  • Work with video production specialists to design animations and other visuals that help communicate the concepts from your scripts.

Qualifications
  • Pursuing a Bachelors or Master's degree in Liberal Arts, Communications, or related field
    • Graduating December 2023, or later
    • Able to work full time for 12 weeks during the summer (May - September)
  • Can provide a solid writing sample demonstrating your ability to research, analyze, and apply critical thinking to a subject or sample web pages or other multimedia communications project. Along with a summary of how the project was created and the deadline for the work. (For samples that were the result of a team effort, please indicate what specific area is your original work.)
  • Ability to learn highly technical products quickly, using pre-release software and internal documentation
  • Ability to obtain information through research, interviews, and experimentation
  • Passionate about writing and have a strong conviction to improve the writing of others
  • Explain technical concepts in clear and concise prose
  • Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views
  • Experience working in markup languages such as DITA, HTML, XML, or SGML

#Interncoop
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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