Summary

Michael Baker International is seeking an IT Support Desk Intern to join the IT Support and Field Services team in our Dallas, TX office. Operating under general supervision, this individual will be responsible for fulfilling various service request and hardware asset management responsibilities. Additional responsibilities include assisting with employee onboarding and off-boarding activities, hardware asset decommissioning, computer imaging, and shipping.

Essential Duties

• The IT Support Desk Intern supports the IT organization to drive and assist in the optimization of processes and procedures related to operations, security, and compliance
• This position will be exposed to, and assist with, various systems and technologies currently utilized within the organization to support internal issues and requests
• Work closely with the IT team on special projects while learning fundamental IT skills
• Assist the existing IT Team with hardware related projects, focused on building and customizing new hire devices and performing ongoing support for device refresh initiatives for existing users
• Assists in troubleshooting and resolving issues for a wide variety of computer hardware and software applications/systems, i.e., hardware, software, network, printers, and scanners, for all users both on-site and remote
• Develop and maintain good working relationships
• Work in and contribute to a positive team environment
• Manage multiple tasks simultaneously
• Document standard procedures and troubleshooting guides for day-to-day operations

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Experience

• 0 - 3 years related experience

Education

• GED or High School Diploma and pursuing Bachelors or Master's degree in related field with one year of completed college-level coursework; Minimum 3.0 GPA

Qualifications

• Undergraduate student who is majoring in computer science, information systems, or related field

• Minimum GPA 3.0
• Strong customer support experience
• Strong analytical, quantitative, problem solving, and conceptual skills required
• Strong written and verbal communication skills
• Self-starter with excellent interpersonal communication and problem-solving skills
• Must be able to work independently or in a team setting

Licenses Registrations

• None required

Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world's most complex infrastructure challenges for more than 80 years with a legacy of expertise, experience, innovation and integrity.

Based in Pittsburgh and with nearly 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous.

We provide visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status quo and share a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life.

We Make a Difference.

Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. As a covered federal contractor, Michael Baker International is required to comply with Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, and its implementing guidelines. If the federal vaccine mandate is found to be valid and enforceable, this will include ensuring that all covered employees are fully vaccinated for COVID-19, except in limited circumstances where there is a legal entitlement to an accommodate. In addition, you may be subject to current or future state or local COVID-19 vaccine mandates that could become a condition of your employment based upon your work location or involvement on a project. Accordingly, Michael Baker encourages you to provide satisfactory proof that you are "fully vaccinated " for COVID-19 so as to ensure compliance with any potential applicable federal, state, or local laws. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.

EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.Michael Baker International is seeking an IT Support Desk Intern to join the IT Support and Field Services team in our Dallas, TX office. Operating under general supervision, this individual will be responsible for fulfilling various service request and hardware asset management responsibilities. Additional responsibilities include assisting with employee onboarding and off-boarding activities, hardware asset decommissioning, computer imaging, and shipping.