Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Wish’s Merchant Communications team is actively seeking a Content Strategist Intern to revamp our Help Center facing our global merchants across North America, Latin America, Europe, Southeast Asia, East Asia, and more regions. If you are a strong writer/editor and are passionate about presenting meticulously crafted educational content to target audiences around the world, we want to hear from you!
What you'll be doing:

• Audit Merchants Help Center’s current content, structure, and processes to discover opportunities for improvement.
• Prioritize areas of improvements and manage content revamp from start to finish based on a variety of content considerations, including accuracy, consistency, style/tone, grammar, formatting, and globalization/translation.
• Research Help Center best practices and identify additional opportunities to improve Wish Merchants Help Center beyond low hanging fruit.
• Collaborate closely with the rest of the Merchant Communications team to discuss Help Center best practices, clarify wording choices, and share resources and knowledge.
• Dig into product and feature details by partnering with product managers, engineers, and other stakeholders from logistics and business teams to ensure content is up-to-date.
• Break down complex business and technical concepts and translate them into clear and easy-to-digest educational content in Merchants Help Center.

Qualifications

• Working towards a degree in a related field such as English, Journalism, Communication, Business, etc.
• Solid writing portfolio demonstrating writing/editing skills (educational or technical writing samples a plus) - interested applicants should include samples with their application submission
• Experience writing for web or non-digital media such as newspapers that inform and educate target audiences.
• Experience working on content-related projects from start to end in a team environment.
• A curious and fast learner with a strong ability to ask questions, glean information, and apply to projects.
• Ability to handle multiple projects at once in a fast-paced environment and prioritize appropriately.
• Globally-minded; have awareness that cultural and language nuances exist across different regions worldwide
• Resourceful, proactive, fearless, and meticulous
• Flexibility to work independently and in a team-based environment
• Experience in tech/e-commerce, a plus
• Available from January to April 2022 (full-time 40 hours per week preferred but flexible)

**Interested applicants: Please include writing samples or portfolio with your application 

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.