Intern - Customer Success (Network Security) (Remote) at Palo Alto Networks

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Company Description

Our Mission 

At Palo Alto Networks® everything starts and ends with our mission: 

Being the cybersecurity partner of choice, protecting our digital way of life. 

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

The Team 

Our Customer Success Organization is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. 

We’re a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and thinking about things just plain different.

Job Description

Your Career 

As an Intern on the Customer Success (CS) team, you'll be supporting multi-functional teams, analyzing business data, and delivering insights to help drive data-driven decisions for the company. This role requires a good level of analytical horsepower and communication skills to effectively analyze and tell the story behind the data. We're excited to have you uncover opportunities and insights to continue to manage our business and deliver awesome Customer Success. 

You will work with our dedicated team of Customer Success focused individuals who act as a trusted advisor to our customers. Customer Success helps ensure efficient Palo Alto Networks’ security solution adoption and accelerates business value and ROI from our customers’ investment in Palo Alto Networks during their cloud transformation journey. In this role, you will work closely with members of Customer Success, Sales, Executive Management, IT, Product Management and Engineering teams to name a few. The result is increased customer satisfaction, value, retention, and expansion of the Palo Alto Networks security footprint. 

Your Impact

  • Interpret trends or patterns in data sets and translate these patterns into actionable insights 

  • Work with other CSM team members to continually improve our customer engagements 

  • Assist with supporting our Tier 4 business, from ad hoc data requests to in-depth research projects, you will be collaborating with others to help them answer questions and make better decisions 

  • Assist with special projects aimed at driving/increasing value to our customers 

  • Maintain deliverable projects and timelines 

  • Communicate findings clearly to a broad range of shareholders

Qualifications

Your Experience 

  • Majoring in Information Technology, Mathematics or Equivalent 

  • Data-driven with a commitment to following process 

  • Quantitative skills including proficiency with Excel/Google Suite 

  • Adept at data analyses and turning them into actionable insights 

  • Great communication skills 

  • Resourcefulness with the ability to parse internal documentation 

  • Excited to join a fast-paced environment and have excellent time management skills 

  • Ability to multi-task and work in a fast-paced environment 

  • A champion data accuracy and an impeccable attention to detail 

  • Demonstrate intellectual curiosity, and a passion for translating information into actionable insights 

  • A self-starter with the ability to manage multiple projects at once 

  • You share our passion for delivering awesome Customer Success 

  • To apply, you must be pursuing a 4-year Undergraduate Degree with a GPA of 3.0 or above, and returning to school in the fall

  • You must have the authorization to work within the United States -Please note that we will not sponsor applicants for work visas for this position

Additional Information

Our Commitment 

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website. 

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. 

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special needs, please contact us at [email protected]

All your information will be kept confidential according to EEO guidelines.

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $25/hr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

More Information on Palo Alto Networks
Palo Alto Networks operates in the Cybersecurity industry. The company is located in Santa Clara, CA and Plano, TX. Palo Alto Networks was founded in 2005. It has 10190 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 415 open jobs at Palo Alto Networks, click here.
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