Chewy
We're on a quest to help people connect through pets.
Philadelphia, PA

Graduate Operations Intern – 2023 Campus Recruiting (Philadelphia, PA)

| Philadelphia, PA
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Our Opportunity: 

The Chewy Campus Recruiting Team is seeking passionate, analytical, problem-solving first-year graduate school students.  Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. As a Graduate Operations Intern, you will gain valuable hands-on experience while driving strategy in a fast-paced, high-volume, operations-based environment. An internship role will be offered in Wilkes-Barre, PA.

Our interns demonstrate ownership of their work and drive results through managing a project from start to finish. While fine-tuning emerging people leadership skills, you will strengthen your business acumen.  You play a critical role in developing new strategies and creating process improvements to deliver on Chewy’s promise of best-in-class customer service.  This internship will give you an opportunity to help us be the most trusted and convenient destination for pet parents (and partners) everywhere.

Internship Timeframe:  June 5th – August 11th, 2023 (must be available for the full duration)

Qualified Students:  Current 1st year graduate students

The Experience: 

Our graduate fulfillment operations internship is a hands-on 10-week opportunity to put your classroom knowledge, passion for operations management and intellectual drive to work in a dynamic environment that welcomes your input. Your contributions will greatly increase efficiency, enhance safety, and ensure best practices across our fulfillment enterprise as we serve the world’s best pet parents.

At Chewy, you will accelerate your career development and have an immediate impact on our amazing growth. You will be working side-by-side with our business leaders who are passionate about supporting your development and changing the way America shops for its pets. Over the summer, you will be challenged to both think strategically and work cross-functionally with peers, senior leadership, and support departments to provide thoughtful, comprehensive, and forward-thinking recommendations directly to Chewy leadership. 

What you'll do:

  • Act as an owner by taking responsibility for meeting and exceeding established productivity, safety, labor, and quality objectives.
  • Think big by supporting the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to drive key business decisions.
  • Operate at depth while working with other teams to extract, transform, and analyze data from sources across the business using a variety of technology platforms.
  • Analyze and solve problems at their root while simultaneously stepping back to understand the broader context, while considering how those decisions keep our customers first.

 What you’ll need:

  • Currently enrolled full-time in an accredited master’s degree program with an anticipated graduation date between December 2023 and June 2024.
  • Proven leadership experience through a combination of work experience, college athletics, student clubs and organizations, volunteerism, or military service. 
  • 4+ years of full-time work or military experience. 
  • Effective written and verbal communication skills, with a data driven approach to thinking, analyzing, and solving problems at both tactical and strategic levels.
  • Strong project management and continuous improvement skills with the ability to navigate ambiguity and take a process-driven approach to decision making.
  • Ability to operate effectively in both independent and team-based environments, with a strong desire for future people leadership responsibilities.
  • Intermediate/advanced proficiency in Microsoft Excel and experience building and working in dashboards.  
  • Must be able to lift up to 49 pounds with or without reasonable accommodation
  • Must be able to stand and /or walk for up to an entire shift.
  • Ability to work 40 hours per week during the 10-week internship.
  • Current permanent U.S. work authorization is required.

What Separates You From The Pack:

  • Certification or experience in Lean Six Sigma and/or Green Belt.
  • Relevant internship or work experience: retail, operations, supply chain/logistics, manufacturing.
  • Previous experience using SQL or Tableau.  

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]


If you have a question regarding your application, please contact [email protected]


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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Technology we use

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.

Victoria

Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.

Mark

Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.

Zack

Senior Product Manager

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