Customer Success - SBSEG Business Operations Summer MBA Intern at Intuit

| San Diego, CA
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Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.


Company Overview

Year-over-year, Intuit has been recognized on Fortune's "100 Best Companies to Work For" and at the top of Fortune World's "Most Admired Software Companies." Immerse yourself in our award-winning culture while creating break-through solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide. Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 10,000+ entrepreneurial employees have brought more than 250 innovations to market-from QuickBooks®, TurboTax®,and Mint®, to big data, SaaS, and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Customer Success is driving Intuit's transformation to become an "AI-driven expert platform", innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts - the people on our platform that deliver advice and support to customers.

What you'll bring

**This position is intended for students in a graduate degree-seeking program to which they will return to their academic program at the end of the summer internship in 2022, with a graduation date of Spring 2023. If you do not meet this minimum criteria, please revisit our careers site for other opportunities.**
  • A current student pursuing an MBA degree, graduating no sooner than December 2022 or May 2023 respectively
  • Passion for tech industry (such as through major / minor, past work experience, extracurriculars)
  • Excellent problem-solving skills, strong strategic thinking capabilities, good business judgment
  • Comfortable working with data and deliver actionable business insights from the data
  • Strong written and verbal communication skills
  • Driven and a self-starter; curious and enjoys solving hard problems
  • Demonstrated ability to work in a highly cross-functional environment, develop strong relationships, and influence stakeholders at all levels
  • Ability to work independently and navigate ambiguity

Our Investment in You - Features of the Intern Program:
  • Our 10- to 12-week internship program is paid and helps deliver opportunities to learn, grow, and make an impact
  • Specialized onboarding
  • Impactful and meaningful projects
  • Access to senior leaders
  • Skills/function-based training
  • Social and networking activities
  • Intern & Co-op Summit
  • 8 hours paid time for volunteering

Intuit has been recognized as a best employer and is consistently ranked in the top 25 on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists.

EOE AA M/F/Vet/Disability

Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

How you will lead

How You'll Make an Impact

Within SBSEG Customer Success, the Business Operations team partners with senior stakeholders to drive our strategy, enable accountability and transparency, and ensure successful execution of strategic initiatives that deliver outstanding customer and expert experiences. We also "hands on" drive or manage initiatives that are especially transformational in nature.

As a Customer Success, Small Business and Self-Employed Group (SBSEG) Business Operations MBA Intern, you will be part of a dynamic and collaborative team of winners with a passion for innovation and technology, helping to revolutionize the way the world does business.

Specific responsibilities and projects will be assigned at the beginning of the internship and may include:
  • Identifying new ideas to deliver a better customer experience to SBSEG customers and do so more effectively
  • Recognizing and executing opportunities to make current customer success business processes run more effectively
  • Partnering with cross-functional teams to structure and plan a strategic body of work
  • Collaborate with customer success business leaders on a high priority initiative or workstream to ensure that outcomes are being delivered as expected
  • Presenting work to senior and executive stakeholders and helping them execute strategies

Examples of projects may include:
  • Building a 1+ year strategy with specific business initiatives to optimize customer experience and operating expenditure
  • Developing a revenue (e.g. sales, customer retention) strategy for SBSEG customer success
  • Creating a cross-functional forum to present performance results, issue resolution, and future state planning at the senior leadership level to ensure we are delivering on our financial goals and customer promises
More Information on Intuit
Intuit operates in the Fintech industry. The company is located in Eagle, ID, Reno, NV, Mountain View, CA, San Francisco, CA, Woodland Hills, CA, San Diego, CA, Tucson, AZ, Plano, TX, Washington, DC, DC and Fredericksburg, VA. Intuit was founded in 1983. It has 14200 total employees. It offers perks and benefits such as Volunteer in local community, Partners with Nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Daily sync. To see all 69 open jobs at Intuit, click here.
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